How to Fix “Device Unreachable” When Copying from iPhone

Hello everyone! Let’s not get overwhelmed and get down to business right away. So, today I urgently needed to transfer a lot of videos and photos from iPhone to computer. It would seem, what could be the problem? I take an iPhone (computer, wire), combine all this stuff with a refined movement, on the phone I confidently press “Allow the device to access photos and videos”, select the necessary files, copy them to the folder I need and

This is where such troubles begin, for which life has not yet prepared me. In short, this is what happens. everything hangs tightly, files are not copied, and the best (as Microsoft tells us) Windows 10 operating system shows a “red cross” and a “wonderful” error “The device is unreachable”.

I, just in case, even took a screenshot.

I think, okay, maybe Windows 10 is “buggy”. I’ll deal with the computer later. In the meantime, I’ll get a laptop with a good old “seven” and throw the pictures there. no, but the solution to the problem.

I connect my iPhone to my Windows 7 laptop, start copying files and of course! History repeats itself! However, the error text has changed a little and now Windows reports that “The device attached to the system is not working.” But the meaning, as you understand, does not change much from this.

Time goes by, but photos and videos need to be thrown off.

video, does, transfer, iphone, computer
  • I take another wire. everything is the same.
  • I transfer files via AirDrop to iPad and try to copy photos and videos through it. But with the iPad, everything is the same. either “The device is unreachable” (Win 10), or “The device connected to the system does not work” (Win 7).
  • I delete the normal iTunes (the one with the App Store and other “chips”) and put “normal”. there is no result.

And here I have a strong, as modern teenagers say, “burned out”.

video, does, transfer, iphone, computer

There is one article for the entire Internet (only written in different words on different sites). In which it is assumed that everything is to blame:

  • “Curve” version of iOS (!).
  • Windows and iOS version compatibility (!!).
  • Wrong selection of data transfer function (.).

It’s a fiasco, bro! © Young man with a dog.

I must say right away that none of the above, of course, is the cause of the error “Device unreachable”.

The whole hitch is in the new file format that Apple introduced with iOS 11 and which, accordingly, smoothly flowed into the next firmware versions.

So, we are interested in two options on the iPhone or iPad:

  • Settings. Photos. Transfer to PC and Mac. The default is “Automatic”.
  • Settings. Camera. Formats. The default is “High Efficiency”.

iPhone (iPad) captures photos and videos in the new HEIF / HEVC formats (for high efficiency), and converts them to a compatible format when transferred to a computer. But if the size of the files is large, then at the stage of this conversion there is a slight freeze and, as a result, the appearance of the error “Device unreachable”.

FIX error copying photos from iPhone to computer or Mac ( Error copying File or Folder ) by CrocFIX

  • Change just one setting. Open “Preferences. Photos. Transfer to PC and Mac” and select “Transfer originals”.
  • Perform a forced restart. How to hard reset. instructions for all iPhone models!

All. After that, there will be no problems when copying photos and videos from iPhone.

You ask: “What about the second option, the one that is” Camera. Formats “?” Here act as you wish.

  • If you want “standard” JPEG / H.264, then select “Most Compatible”.
  • If you want “newfangled” HEIF / HEVC, then leave “High efficiency”.

I chose “Most Compatible” just in case. Still, not all programs work with HEIF / HEVC formats, so let it be better if my iPhone shoots “the old fashioned way”. It will be calmer 🙂


ApowerMirror also allows you to use its functions for free (but there is also a paid version with advanced functionality). After downloading, installing the program and registering a free account, just select the “iOS” tab in it, and you will see everything you need to do: open the iPhone control center and display the image on your computer.

Everything works properly and quickly, and if you wish, you can record your phone screen or create screenshots right away on your computer. ApowerMirror download is available on the official website


LetsView is completely free software that allows you to easily AirPlay your iPhone screen to your computer or laptop with both Windows and Mac OS. There is the possibility of simple video recording from the screen and other additional functions.

Transfer Image from iPhone and iPad to Mac OS

If you have a Mac computer, you can use both the built-in system tools, if a cable connection is suitable for you, and third-party applications, if you need to connect via Wi-Fi, to broadcast images to it from the iPhone.

LonelyScreen AirPlay Receiver

LonelyScreen AirPlay Receiver is a very simple program that regularly performs its function: receiving images from iPhone and iPad via AirPlay (built-in broadcast technology in iOS).

  • Install LonelyScreen from the official site and run the program.
  • In the control point on the iPhone (opens with a gesture upward from the bottom edge of the screen), click on “Screen repeat”.
  • In the list of available devices for transmission, you will see LonelyScreen, click on it.
  • After connecting, the iPhone screen will be reflected on the computer in the program window.

No additional actions are required, except that it is worth noting that the program has an iPhone screen recording function (to do this, click on the arrow in the lower right corner).

Until recently, the program was free, now, unfortunately, it asks for a license, but for some time it works without it. Interestingly, the free version of LonelyScreen is still installed on my computer (I have not updated it since the installation) and it works properly.


5KPlayer is a completely free program that allows you to broadcast from iPhone to computer, as well as record video from the screen (and at the same time work as a media player).

  • Download 5KPlayer from the official site and install the program on your computer.
  • When requesting access to networks from Windows Firewall, give this permission.
  • During the first launch, the program will ask you to register: it is not necessary to do this, it is enough to refuse registration once (the bottom button in the window).
  • On your iPhone or iPad, open Control (swipe from the bottom of the screen) and select “Screen Repeat”.
  • Select 5KPlayer from the list.

After the connection is made, the screen of your iOS device will be reflected on the computer screen. you can use and, if necessary, record a video with sound.

How to Output Image from iPhone to Windows Computer

Windows does not have built-in tools for receiving broadcast from iPhone using AirPlay over Wi-Fi, but this can be done using shareware programs, which we’ll talk about. To use them, both devices must be connected to the same wireless network. In case you have problems connecting, try disabling the firewall on your computer.


Mirroring360 is a paid program for receiving broadcasts via AirPlay from iOS devices as well as from other PCs or smartphones. You can use the 7-day free trial to try out its features.

  • Download Mirroring360 from the official website
  • After installing the program, click Request Free Trial, enter your E-mail and desired password, and then click Activate.
  • You don’t need to do anything in the running program: just start broadcasting by turning on the “Screen Repeat” function on your iPhone (select the device with the name of your computer from the list), as in previous such utilities.

Among the interesting functions of the program is broadcasting an image from your computer to the Internet: after clicking the Start Sharing button in the main window of Mirroring360, you will receive a link by which other users can see your screen.

How to Transfer Image from iPhone to Windows or Mac OS Computer

If you need to display an image from an iPhone to a PC or laptop via Wi-Fi, it is relatively easy to do this: Windows programs are available for transferring images via AirPlay, and Mac OS also has a built-in method of broadcasting from an iOS device.

This tutorial shows the ways to transfer the image from iPhone to computer (which works also for iPad). Unfortunately, none of the features involve on-screen control of an iOS device; such functionality is not provided by Apple for security reasons. See also: How to Transfer Image from Android to Windows 10 Computer.


Downloading a video from iPhone to your computer using a proprietary application is no more difficult than finding out your Apple ID. A user who wants to transfer a video to a PC must:

  • Launch the application and, if required, log in to it.
  • Connect iPhone and wait for the app to detect the device. At this stage, in no case need to start the synchronization process. otherwise the videos stored on the iPhone may be deleted.
  • Find the section “On my device”, go to the subsection “Movies” or another, where the video can be stored, and transfer the file from the iPhone to the hard drive of the computer.

Tip: If iPhone does not connect to your computer via USB, you can try connecting the devices over Wi-Fi by allowing the appropriate action in iPhone Settings.

Memory card adapter

Finally, you can copy a video from an iPhone to a computer using a special device that allows you to connect a microSD to your phone or, depending on the modification, even a USB flash drive.

  • Place the required video in any directory in the internal memory of the iPhone, and then copy it to the memory card. Remove media from iPhone, connect to PC.

Tip: if the iPhone does not detect the connected memory card, you should try to reformat it. change NTFS to FAT32 or ex-FAT.

How to Transfer Videos from iPhone to Computer?

The owner of a device from Apple Inc., who knows how to download a movie to an iPad or iPhone, and who has already learned how to use a file manager, no doubt knows how to shoot video with a camera. and, quite possibly, does it as well as professionals. Then a new task arises: to prevent the iPhone’s memory from overflowing, from time to time transfer files to the computer. We will talk about the simplest ways to resolve the issue.

Windows Explorer

This option may not work with the most recent generations of iOS, but older devices still allow you to download videos from iPhone without any “intermediate links” without problems. The iPhone owner must:

  • Connect the device to a PC using a USB cable, then wait until it is recognized by the operating system and go to the DCIM folder.
  • Here, having found the required video, you need to right-click on it.

Advice: first, the user needs to make sure that the video is on the device in the specified folder. and, if it is not there, transfer it to Apple 100 using any available file manager.


To download a video from an iPhone to a computer using Apple’s cloud service, the user needs:

  • And by entering your Apple ID account information in the appropriate fields.
  • Open one of the directories shared with the cloud storage that appeared in Explorer.
  • Find your video and copy it to any other directory on your PC.
  • If the folder is empty or you can’t reset the video, you should check if you are logged in to your iCloud account by opening the “Settings” of your phone and going to the “Accounts” section. it’s as easy as clearing your iPhone completely.

Note: you can also perform the opposite task using the iCloud cloud service. upload a video from a computer to an iPhone.

Summing up

It will be possible to transfer video from iPhone to computer using proprietary services: iTunes and iCloud. For older generations of iOS, direct device connection with Windows Explorer is available. If you have an adapter for memory cards, you can first copy the file to a microSD or USB flash drive, and then to any directory on your PC.

Transfer photos to PC from iPhone via Wi-Fi

It is often convenient to use a wireless connection to transfer pictures from iPhone to a computer. To do this, the phone must be synchronized with the computer:

  • Connect iPhone with USB cable to your computer;
  • Open iTunes (on a Windows PC, you need to install the application yourself);
  • In the “Devices” section, select your connected iPhone;
  • In the upper menu ribbon, click on the “Browse” button and in the block with the choice of parameters, check the box for device synchronization via Wi-Fi.

After that, synchronization will occur automatically every time the iPhone is connected to a computer with iTunes installed.

Synchronization can be started without connecting the phone to a PC. For this:

  • In the “General Settings” iPhone go to the section for syncing your phone over Wi-Fi;
  • In the window of this section on the phone, click “Synchronize”.
video, does, transfer, iphone, computer

Upon completion of the process, you can work with the device in the same way as when connecting to a PC via a USB cable.

Transfer Photos from iPhone to Computer with Google Drive / Dropbox / OneDrive

A cloud service is an online storage for downloading and saving files without a USB connection. Only a stable internet connection is required. Below is a Google Drive demo.

Open the App Store on iPhone, search for Google Drive and download it.

Once installed, open the Google Drive app and sign in with your Google account.

Select the photos you want to transfer and upload them.

After that go to
Google Drive webpage and sign in with the same account you used to upload photos to iPhone.

Find the photos you want and save them to your computer.

When everything is done, you can view your photos on your computer now. FoneTrans can also help you manage other data of your iPhone, such as import VCF contacts file to iPhone, transfer ringtone from iPhone to iPhone Please feel free to download FoneTrans and try now!

WhatsApp as an alternative way

Another versatile way is to use WhatsApp messenger to transfer data. If you do not have the opportunity to install additional programs on your PC, synchronize information through cloud services, and indeed, you only need to upload a few photos to your PC, just use this method. The main point is that WhatsApp allows you to log in through the web version, duplicating the content from the device. To use this method, you need to perform a number of actions:

  • Go to the website of the web version of the messenger;
  • From your device, go to WhatsApp and go to Settings. There, find the WhatsApp Web item and scroll down;
  • Point the camera at the QR code on the computer and wait until the system is authorized;
  • As soon as the authorization is completed, your dialogs will be duplicated in the browser version, and already from them you can save the photo to your computer.

Photo Transfer Device. Leef iBridge 3

Did you know that there are special drives for the iPhone that can expand the disk space of the device? That is, you connect this drive and can save various information to it by downloading it from services or from the device itself. With the help of such a device, you can also transfer photos, since it can be connected both to the iPhone via Lighting and to a PC via USB.

In general, as you can see, there are a lot of options for copying photos to a PC, but most of the users now prefer to carry out such actions through cloud services. Why, you ask? It is convenient, fast and safe. No one will enter the cloud service without your knowledge, and if you connect two-factor authentication, then they will not be able to hack you by brute-force, which together creates powerful protection. The only drawback is the traffic limit, if it is a mobile operator, but recently subscribers have been provided with a huge selection of tariffs with a large limit of traffic packages.

We drop photos through cloud storage

Using cloud storage (such as Google Drive, Yandex.Disk, Dropbox) is the fastest way to upload a large number of photos from your device to your computer. However, this method has a significant flaw: mobile applications of almost all cloud storages are installed only on iPhones with iOS version older than 8. Owners of iPhones of the 4th modification cannot count on this method, because on iPhone 4 iOS 8 is not installed at all, but on 4S. works with a creak.

The method is very simple. let’s look at the example of Dropbox:

After registration or authorization on the Dropbox website, click “Create folder”. you need to create a folder where you will put the photos.

Download Dropbox from the App Store and log in with the same login details.

Open the “Photos” folder in the mobile application and use the “Upload” button to upload photos there.

Go back to your computer and open the Photos folder on it. You will see the iPhone photo is inside.

Click the “Download” button and wait a couple of seconds for the download to finish.

Google Drive and Dropbox cloud storage is described in more detail in this article. Users of devices with iOS 8.1 can consider the iCloud Drive application, which is installed in iPhones by default, as an “intermediary”, however, this application has a significant disadvantage compared to other storages. there is very little free space.

Can I Transfer Photos from iPhone to Computer without iTunes?

Fortunately, yes, there is such an opportunity. And if we cannot throw off other files, then photos and videos are easy, literally in a few clicks:

  • We connect the same Lighting cable;
  • We are waiting for 5-15 seconds until the smartphone is detected by the computer. It may take longer and the operating system will automatically load the drivers for the device;
  • Next, you should look at the screen of your smartphone, a window should appear asking whether you trust this PC. tap on the “Trust” button;
  • An autostart window will pop up on the PC display, where you must select the item marked in the screenshot;
  • If this does not appear, just go to “This computer” and open the device manually, it will have the name you specified, so you will not be confused.
  • In the window that opens, go to “Internal Storage”;
  • Then you should open the “DCIM” folder. It may contain other folders, but they already contain the photos themselves;
  • Select the necessary photos, click on one of them with the right mouse button and select “Copy” in the context menu;
  • Go to the folder where you want to drop them, right-click in an empty space and select “Paste” or use the “CTRL” “V” keys;
  • Done! Wait for the download to complete and the photos will remain on your PC.

This method is ideal if you do not want to install iTunes and rarely use a PC.

Transfer Photos from iPhone to Computer with USB Cable

As an iPhone user, you may have been prompted to move photos between your device and your computer when you connect your iPhone to PC with a USB cable.

Just drag the photos from the mobile phone folder to the local folder on the computer you want, and then you can check the photos on the computer.

How to Transfer Videos from iPhone to Windows Computer

If you are looking to download videos from iPhone to your Windows computer, then you are in luck. Since video streaming is very easy on Windows computers.

So, in order to throw a video, you first need to connect your iPhone to your computer. To do this, we take a USB. Lightning cable (this cable is also used for charging) and plug it into the iPhone and computer. After the iPhone and computer are connected with a cable, you will hear a distinctive sound indicating that the device is connected, and your iPhone will appear in the “My Computer” window.

Open iPhone in the My Computer window. After that, you will see a disk called “Internal Storage”. It also needs to be opened.

After that, a folder with photos and videos recorded on your iPhone will open in front of you. From this folder, you can upload videos to your computer. To do this, you just need to drag it to your desktop or to another folder.

If there are a lot of photos in the folder, then it can be difficult to find the desired video in this case, right-click on an empty space and select “Group. Type”. Thus, you separate the files of photos and video clips from each other and you can upload exactly what you need to your computer.

Copy errors. In some cases, when copying videos, users receive the error “The device attached to the system is not working” or “The device is not reachable”.

This error occurs due to the fact that the iPhone uses the new HEVC format for recording video and converts files to a compatible format on the fly when transferring files to a computer. If the file size is small, then there are no problems, but when transferring large video clips, the device freezes and Windows gives an error.

To solve this problem, you just need to turn off the video conversion to a compatible format. To do this, go to the iPhone settings, open the “Photos. Transfer to PC and Mac” section and switch to the “Transfer Originals” mode.

After this copying should take place without errors. If you cannot open the copied video, then you can convert it already on your computer or install another video player (for example, VLC).

How to Transfer Videos from iPhone to Computer

Not infrequently, after taking a photo or video on a smartphone, it becomes necessary to throw it off to a computer. But, this operation often causes difficulties for inexperienced users. In this article, we will tell you how to download a video from an iPhone to a computer running Windows or Mac OS X.

How to Transfer Videos from iPhone to Mac OS X

If you have an Apple computer with Mac OS X operating system, then the procedure for transferring video files will be a little more complicated. Here, in order to capture a video from iPhone to your computer, you need to use the “Image Capture” program. Typically, this program opens itself after you connect your iPhone to your computer.

If it does not open, then you can open it manually. To do this, go to the built-in Spotlight search (the search icon in the upper right corner of the desktop) and enter the search term “Image Capture”. After that, the system will prompt you to open this program.

So, you have opened the Image Capture program. Now you can start uploading video clips from iPhone to your computer. First you need to pay attention to the left side of the window of this program. There will be a list of mobile devices connected to the computer. In this list, you need to select the iPhone from which you want to transfer the video to your computer.

The next step is to select a folder or program where you want to upload your videos. To do this, open the drop-down menu at the bottom of the program window and select one of the appropriate options. For example, you can drop a video from iPhone to the Pictures folder, or just to the desktop.

After that, you can skip the video. If you want to throw off all the videos and photos at once, then just click on the “Import all” button.

In order to drop only individual videos, select them with the mouse and click on the “Import” button. Also, you can simply drag the selected video files from the “Image Capture” program to any suitable folder.

Can’t import photos from iPhone to computer after updating to iOS 11 / iOS 12

After updating to iOS 11/12, I cannot import photos from my iPhone, iPad, or iPod touch to my computer. The reason is that the computer does not recognize the device or the iOS 11 trial is not very stable. often than not, you take a lot of pictures, sooner or later your iPhone’s memory will fill up. Transferring photos to your computer will free up some of your iPhone’s memory. And how to transfer photos from iPhone to computer. now we will tell about it.

How to Copy Photos from iPhone to Win / Mac via iTunes

ITunes itself is not designed to work with photos. However, it is possible to synchronize images using the “Photos” program.

Launch iTunes. Connect iPhone. Click on the icon of the connected device in iTunes.
2. On the left pane of the iTunes window, click Photos. Check the box “Synchronize”.
3. Select a directory for synchronization. Run the “apply” command. And carries out the transfer of photos.

How to upload photos using iCloud Music Library

Download iCloud for Windows. Open iCloud for Windows.
2. Click the Options button next to Photo. Select “iCloud Music Library”.
3. Click Finish and then Apply. Turn on iCloud Music Library on all your Apple devices.

After you turn on iCloud Music Library, you can add the iCloud for Windows icon to the status bar to track your upload and download progress. Right click on the status bar in Windows Explorer and turn on iCloud for Windows.

How to transfer photos using My Photo Stream

Apple has released a very useful feature that can directly access your photos without connecting your iOS device directly to your computer. However, you should pay attention to the fact that this method works exclusively with photographs. To transfer captured videos, you will have to use another method.
To access this function, you must first activate it. To do this, click “Photo Stream” on your smartphone or tablet through “Settings”. “Photos and Camera”. “My Photo Stream”.
Now, to view your photos on a Windows computer, download iCloud for Windows and sign in with your account.
An iCloud folder will appear on the computer, in which all photos taken with a smartphone will automatically appear.

How to transfer photos from iPhone to computer via USB cable

Open the Start menu. My Computer on your computer. In the section with removable devices, double-click the iPhone icon.
A folder will appear that will give you access to your iPhone’s internal storage. All videos and videos from your phone or tablet are stored here. However, working with other media files, for example, music, will require the use of the well-known iTunes.

How to download or upload photos using Tenorshare iCareFone software

Tenorshare iCareFone software has 5 parts, user will be able to transfer to “File Manager”. Very simple and easy. While the software will scan data on iPhone XS / X / 8/7/6/5/4 by file type, you can quickly find the data you want to sync. Not only that, if you want to add music to your computer from iPhone, and not all data, using Tenorshare iCareFone is the right and free choice.

Download and install the iPhone Care Pro program from the official website. Start it up. Connect your iPhone to your computer with a USB cable.

In the main window of the program, you will be asked to select the type of data transfer. Of the 9 data for transfer, you need to select “Photo” by putting a tick in front of this item. You can transfer photos, music, iBooks, videos, notes, and calendars.

Next, click “Export”. The data will be imported to your PC / Mac, first you need to select the desired files and click “Export”. By default, these files are saved to a folder on your hard drive. You can also create a save folder yourself.

In addition, there are several ways to transfer photos. You can choose any of them that you like.

Transfer Large Videos From iPhone To PC Or Mac | Transfer iPhone Videos To PC | 2019 Tutorial

How to transfer photos from iPhone to computer via mail

You can send photos to your e-mail, and then save them on your computer by opening the sent letter. This method does not require a third utility. And you need an internet connection. Secondly, it is inconvenient to send a lot of photos in this way.

Go to the Camera Roll and press the Select button. Choosing the photos to be sent by mail.
Note. You can attach only 5 photos at a time.

Press the button in the lower left corner (square and up arrow) and select Mail from the menu that opens. Now it remains to enter your email box and send a letter.

Transfer Videos from iPhone to PC

In this article, we will look at the main ways to transfer videos between iPhone and PC. The fastest of these is using File Explorer and the iCloud website. However, cloud storage offers additional features that will be useful if there are a lot of files.

Windows explorer

You can transfer the necessary videos without the help of special programs, you just need to connect the phone to the PC. Please note that you must have iTunes installed, although we will not work with it. It is required to sync iPhone to PC.

  • Connect your device to your PC using a USB cable. Click “Trust this computer” on the smartphone screen.
  • Open “My Computer”, find the iPhone in the list and double-click on it with the left mouse button.

In the window that opens, find the required video, right-click on it and click “Copy”. Or just drag the entry to another window.

Now go to the folder where you want to move the file, press RMB. “Paste”.

ICloud website

If you have iCloud sync for photos and videos turned on on your iPhone, all files are automatically uploaded to your Library. It can be viewed and edited on In addition, contacts, notes, reminders and other user data from all devices on which synchronization is activated are displayed here.

    Open the iCloud website. Enter your Apple ID and password to sign in.

The video will download in MOV format to the browser download folder.

Transfer Videos from iPhone to Computer

Having shot a beautiful video, I want to share it or edit it in special editing programs. To do this, you need to transfer it to your computer. This is done by means of Windows or a cloud service.

Cloud storage

Thanks to resources such as cloud storage, you can store a large amount of data not on your device, but in special online services. Today there are a huge number of them. In order to upload a video using this method, you just need to add the file to the storage from your smartphone and download it already on your computer. The sync speed will vary depending on your internet connection. Read about how to add and download files from various cloud storages in our articles.

We have analyzed the most popular ways to transfer video from phone to PC. In addition, third-party programs have a similar function.

Cause of “Device unreachable” error

By default, new iPhones and iPads shoot photos and videos in HEIC and HEVC formats, respectively, while if you connect your phone to a computer with Windows 10 or 8.1, then with the default iPhone settings when copying these photos and videos, they are automatically converted by the phone itself to supported ones. computer formats. JPG and MP4 H.264.

The process of converting files by the phone during copying in some cases may “not keep up” with the speed of copying itself, as a result, Windows informs us that an error occurred while copying a file or folder and that the device is unreachable.

That is why more often an error occurs when copying large files (or groups of photos and videos at once), but it may not appear when copying photos to a computer one by one. There are two methods to fix this, which are described below.

Device is unreachable when copying photos and videos from iPhone. how to fix

When copying a photo or video via cable from an iPhone and iPad to a Windows 10 or 8.1 computer, you may receive a message that an error occurred while copying a file or folder with the information The device is unreachable. And sometimes some files are copied without problems, while others. with the specified error.

In this short instruction. about the reasons for what is happening and two ways to fix the “Device unreachable” error on iPhone and iPad when copying video files and photos from them to a computer or laptop with Windows. Also useful: Empty DCIM (IPhone Internal Storage) folder on iPhone. why and what to do.

How to Fix “Device Unreachable” Error on iPhone

Given the reasons for the error, there are two options for fixing it:

  • Disable converting photos and videos to iPhone when copying to a computer or laptop with Windows.
  • Slow down copying speed.

The first can be done as follows:

  • Disconnect your phone from your computer.
  • Go to “Settings”. “Photo”.
  • At the bottom of the Photos preferences page, under Transfer to Mac or PC, set Transfer Originals instead of Automatic.
  • Done. You can reconnect your iPhone and copy photos and videos, now without errors.

Please note that this will copy photos and videos to your computer in HEIC and HEVC formats, which may not be supported by your player or photo viewer. There are two solutions. enable photos in JPG on iPhone so that shooting is immediately carried out in this format, or use special HEIF / HEIC codecs for Windows.

It is also possible to use third-party programs to open such files: Best photo viewers (XnView has a free plug-in for HEIC), VLC Media Player (can play HEVC H.265 videos).

The second method, namely “slowing down the copy speed”, involves connecting your iPhone to your computer using a USB 2.0 port instead of 3.0. As a rule, in this case, the copying error “Device unreachable” does not occur, since the phone has time to convert files to the desired format.

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Hello! I can’t download photos and videos to my computer anyway, I included the original photo in the iPhone and it’s no use, there was no such problem before the ios update! And it is very important for me to throw off the photo on a hard disk and print it later

When the original photo was turned on, at this time the phone itself was disconnected from the computer?
And what does it write when trying to download? The same error. “device unreachable” or something else?

Thank you so much, Human!
Reckoned, already tired and mad!

One toggle switch. and life began to play with normal copying!

Dmitry, on the contrary, cannot be thrown from a laptop to an iPhone. install firewood as you wrote in the article?

Ah that’s what. If from a laptop to an iPhone, then I would recommend either sending photos to iCloud from a computer, directly through Or use cloud services.

Asus ultrabook laptop, entered BIOS, changed USB parameters to auto. After uploading photos and videos, it is still interrupted. (the device connected to the system does not work)
Background: before the laptop format, I threw pictures from all iPhones, everything was in order. After installing the new Windows 10, I ran into the problem “the folder is empty”, checked all the drivers, I trust the computer, reset the geo settings, set access to the iPhone with a USB screen lock, logged in to iTunes. Now he throws off several photos and interrupts, then he does not see again but you need to transfer 20 GB. What to do next?

According to the description, the point is exactly what the article is about. too fast transfer.
Further, depending on which particular Asus model:
1. Connect your phone to a USB 2.0 connector, not 3.0 (those that are 3 are either blue or marked with two S).
2. On the phone, enable “transfer of originals”.
Well, another option is to install an application for cloud storage, where you would be given the right place and put it there, and then download it, although in terms of time and convenience at 20 GB this is not the best option.

Hello Dmitry! Thank you for being in touch! The laptop has 2 USB ports, both are blue. How to manually change 3.0 to 2.0?

Sometimes there is such an option in the BIOS, but if not, then I will not offer simple methods.
But: if suddenly you have somewhere lying around some extension cable or USB splitter (by the way, there are still such built-in monitors in the monitors), then you can use it: they are many USB 2.0 and when we connect it to the 3.0 connector, and already in we will connect the cable from the iPhone to it, as a result we will get speeds of 2.0.

Thank you so much!! finally it turned out to throw everything off

good day!
If you make “transfer originals” in the settings, the computer cannot open them. I copy in small portions (15 photos at a time), it still hangs and turns off for 3-4 parties. I connect via USB 2.0 and nothing changes (what else? 13,000 photos are not a joke (it is no longer realistic to navigate these photos

Third-party photo viewers can open HEIC photos taken by the iPhone (i.e. the very originals). details:

Good afternoon, I get the same error as in the video, (after each sent video) I have all the settings turned on as needed. Another iPhone on the right side, from the side of the screen, starts to warm up when connected. When connected to a laptop (Windows 10), the “Photos” application comes out, which indicates that something is wrong with the device, but the explorer is working. The 128 Gb Iphone 7 device is completely full of photos and videos, and how evil is such a problem, while other iPhones have to drop files through AirDrop and then drop them on the PC. What you can try to do in such a situation?

Good day. Thanks for your information. I solved the problem with downloading thanks to your instructions, But I have the following problem, when I download a video for more than 1 minute to an HP all-in-one, it is very stupid, video and sound are not uploaded, and when the video is opened through the Movavi video editor, there is sound but no video. Tell me how to be? But so far I have not tried all the methods. I change the video and photo settings in the IPhone XS Max phone itself

Movavi may not display video due to lack of codecs. but why the video is stupid. I don’t know. try to play with another player, VLC for example.

Good day! How to do it. so that the iPhone immediately photographed JPG? I checked it, changed it on the phone, did not automatically put it, but the original, now there is no disconnection, but I can not open the photo on the PC, it is very inconvenient. Now we need to look for these special codecs (

Third-party viewers can open:
On the topic of how to make JPG right away.

It helped, thank you!
10 times already regretted switching to iPhone.

Thank you so much! Just a great gratitude to the author for the work. I could not solve the problem with data transfer for an hour!

Thank you, I was able to copy the files, otherwise not all Live photos were copied before.

Thank you kind person!
I almost lost my mind while trying to copy the video. According to this instruction, everything worked out right away!)))

In addition to the article, not an unimportant point:
1. Allow the use of USB in the security settings: TouchID and passcode. USB accessories.
2. To fully verify that everything has entered into force, reboot the phone, and then connect to the PC.

It turned out in the first way, by switching to the option Transfer originals. Before that I suffered for a long time. thanks a lot.

In general, my phone as a hard drive is not displayed after these interruptions. What to do?

Many thanks! Not for the first time the site helps out. You are one of the best

Unfortunately, it helps every other time. It is necessary to transfer 160 gigs of photos / videos without using the cloud. And it’s tough for how long. Either the PC does not see the files in the iPhone folder, or an error pops up when copying, copying is obtained only in small portions). On USB 2.0, as a rule, he does not see files at all, and on 3.0 he sometimes sees, but again, you can go crazy. Reinstalling drivers does not help, reboot does too. Everything is in originals. What is wrong with these iPhones and why people do not understand such punishment. Such cool photo quality and such confused software

Wow, good afternoon. Indeed, USB 2.0 helped, although I download in small portions (160 gigs heh)