What to do if the locked iPhone does not connect to iTunes?

Disconnect all USB accessories from the computer, except for the device. Try connecting the device to other USB ports. Then try to use another Apple USB cable reboot the computer and iPhone, iPad or iPod device device.

We take the iPhone and clamp the Power and Home buttons at the same time (decreasing volume on the “seven”). After 10 seconds, Power is released and Connectim Device to PC. When itunes gives out a window to detect a gadget in recovery mode, you can release Home. An important point!

Why iPhone does not connect to iTunes?

Make sure that the latest software version is installed on the Mac or Windows computer. When using the iTunes application, make sure that you have its last version installed. turn off all USB accessories from the computer, except for the device. Try connecting the device to other USB ports.

To do this, click and hold the “home” button on the turn off when connecting it to a computer with an advanced iTunes program. Do not let go of the button until you see the message “Connection to iTunes” on the device (however, you should not do this procedure on a normally working iPhone).

Disconnect images

By default, the iOS devices will transmit media files in a format compatible with the receiving device (Mac or PC). Let’s say an image in a heic format on your iPhone. So, iOS converts the image to the format compatible with your computer. It’s great, no doubt. However, we found that the transformation process sometimes causes the “device is not available” on Windows devices error.

If you tried to copy images from your iPhone, but to no avail, go to the “Photos” settings menu on your iPhone and turn off the conversion of images. Disconnect the iPhone from the computer and perform the following actions.

Launch the settings menu of your iPhone and select “Photos”.

Scroll the menu down and select “Save the Originals” in the “Transfer to Mac or PC” section.

Note. Some photos can be transmitted to your computer in the form of Heic files. If you have problems viewing these images using the default photo viewing tool, refer to this heic transformation guide to JPG into Windows 10. In addition, you can convert images from Heic to JPG on your iPhone before transmitting them to your PC.

Now again connect the iPhone to PC and check if you can now transmit photos and videos.

Use another USB cable

The use of worn or damaged cable can also cause this error. Make sure you are using the original cable. If the error is stored after shutting off the image format converting, connect the iPhone to PC using another USB cable.

An application associated with a compulsory output

Whether it is your own Apple Music application or a third.party player, such as Spotify, you simply cannot exclude that the failure in the application itself is the main reason for the problem. To solve this problem, let’s try to force out memory.

Press the “Home” button twice to access the application switch, and then brush the card of the music player up to be forcibly close it from memory. Also consider the possibility of closing any other open musical applications from memory.


As soon as you do this, block the screen, and then press the power button to return to it. If the problem was caused by a technical problem associated with the musical player that you used, you will no longer find a musical widget on the lock screen.

If it hungs again while playing music, let’s try to restart the device.

Reload the device

Full restart of your device dumps system memory and allows iOS 11 to start work from a clean sheet. After that, you will most likely find that the musical widget disappeared forever.

To turn off the device, just press and hold the power button for a few seconds. However, on the iPhone X you need to quickly press the buttons to increase and decrease the volume before holding the power button.

Now you should be offered to run a finger on the screen to turn off the device. do it.

After the device is completely turned off, press the power button again until the white screen with the Apple logo appears. Enter your PIN code when it is offered to access your iPhone or iPad.

The musical widget was supposed to disappear. But if this is not so or if the problem is repeated after a while, it’s time to configure some parameters.

Solution 2. updating drivers

There are two ways to update the iPhone drivers on a computer with Windows 10. Firstly, we will try easier in the usual way:

  • Go to the search, enter the device manager and open the device manager.
  • Find the Apple iPhone and click on it with the right mouse button. Select update the driver.
  • Select automatic search for updated driver software.
  • Wait until the installer sets all the necessary updates if they are found.

If you still cannot connect your iPhone, try the second way:

  • Connect the iPhone to the computer running Windows 10 and wait until the icon “Safe extraction of equipment and the removal of the media” appears (if the icon does not appear, try another USB port).
  • Press the right mouse button on the icon and select open devices and printers.
  • The section is not indicated, find your iPhone device.
  • Click on it with the right mouse button and select the properties.
  • Go to equipment Driver Properties.
  • Select update the driver.
  • Now, select, select “View my computer to search for drivers”.
  • Enter C: \ Program Files \ Common Files \ Apple \ Support for mobile devices in the search for drivers in this place. Install the flag turn on the nested folders and click on.
  • Missing drivers will now be automatically installed.

Update drivers automatically (recommended)

The safest way to update the drivers on a computer running Windows is to use an automatic tool. We strongly recommend Tweakbit drivers updating tools. It automatically identifies each device on your computer and compares it with the latest versions of drivers from an extensive online database. Then drivers can be updated in batches or one at a time, without requiring the user to make any complex decisions in the process.

  • Download and install Tweakbit drivers update a tool for updating
  • After installation, the program will start scanning your computer for obsolete drivers automatically. Driver Updater will check the versions of the drivers you set according to its cloud database of recent versions and recommend the correct updates. All you need to do is wait for the end to the scanning.
  • Upon completion of scanning, you will receive a report on all problem drivers found on your PC. View the list and see if you want to update each driver individually or all at once. To update one driver at a time, click the “Refresh Driver” link next to the name of the driver. Or just click the “update everything” button at the bottom to automatically install all the recommended updates. Note.Some drivers must be installed in several stages, so you will have to click the “update” button several times until all its components are installed.

Refusal of responsibility: some functions of this tool are not free.

Solution 3. Disable VPN

Some users also say that they cannot connect their iPhone devices to PC with Windows 10 when VPN is turned on. So, in order to solve this problem, we will try to turn off the VPN on your iPhone device. To turn off the VPN on your iPhone, do the following:

  • Open the settings on your iPhone device.
  • Click the general.
  • Click VPN.
  • Click Delete the profile.
  • Confirm that you want to remove this profile by clicking again.

Through iTunes If the “find iPhone” function is disabled

After restoration of the firmware, roll a backup copy. Then the iPhone himself will ask to enter a new password.

Through iCloud

Select “Find iPhone”. all devices. the device we need.

Click “Wipe the iPhone”, after which the smartphone connected to the Wi-Fi will be recovery.

Install a backup through a cloud (or through a computer) and enter a new password.

Not actively ICLOUD and Apple ID menu. why you can’t get out?

Hi Hi! As a rule, the data of the Apple ID and iCloud accounts on iOS devices change very rarely-they registered, introduced once and everything. Although, even if a change is required, this is done very easily (detailed instructions) and, usually, there are no problems. But we have in our hands Apple technique! So, sometimes unusual cases can happen I will tell you about one thing now.

So, they asked me to free the device from accounts.

No problem! Login and password are known. went and went out. Procedure for a couple of minutes. But, when I opened the settings, I saw the whole essence of the task. the iCloud menu on this iPhone was not actively (the icon and the inscription were highlighted in gray) and it was impossible to press it. What a surprise!:)

I even made a screenshot. as I knew that it would come in handy.

Well, I think there is some kind of lock-you must first leave Apple ID. I open the ITUNES Store and App Store settings, and everything is the same there-there is the name of the account, but it is written in gray and is simply not pressed.

Some kind of nonsense what this is the eternal binding to the account. Why is it impossible to change the account?

The first impulse was to “shut off the shoulder” and restore the iPhone through iTunes. the device was still intended for sale, so why not reset it? But then it became interesting (and the topic for the article turned out to be good) and I decided to figure it out.

And here’s how to make ICloud and Apple ID actively.

For devices running iOS 11 and “Younger

We return to the main menu and.! Gray was disappeared and the icons became colored 🙂

Apple does not sit still and constantly changes the settings menu. Thank you very much. does not let you get bored.

iphone, device, available, itunes, lock

In the iOS 12, “restrictions” were removed from the main menu. They removed completely? Nothing of the kind. just transferred to another place.

So, if in your device under the control of iOS 12 (and later versions) you cannot change the ICloud and Apple ID accounts (or get out of them), then you need to do this:

As you can see, everything is very simple and fast. the only possible lining that can happen is ignorance of the password from the restriction menu. In this case, you will have to enter a fundamentally. enter the iPhone or iPad into the DFU mode, connect to iTunes and make restoration of. But this, so to speak, is in the most extreme case and I sincerely hope that he will not come!

P.S. If the article has helped, reply to her reciprocity. put the “likes” and press on the buttons of social networks! It’s not hard for you (one click), but I will be pleased 🙂

P.S.S. There were questions? I would like to share personal experience or tell my story? Welcome in the commentary-I will listen with pleasure and, if necessary, I will try to help any advice. Write!

So, so, so And what is it so interesting here? That’s right. our group of VK! News, tips, instructions, questions, answers and much, much more from the world of Apple Join, well, well!:)

Hi all! My name is Mikhail and this is my blog. Welcome! P.S. Sometimes I can take me live. Find, chat!;) At the moment. offline!

46 Комментарии и мнения владельцев. Leave a new one

The article helped me a lot, it is described in great detail how to solve the problem. I could not figure it out for a week. After reading the article, I solved the problem in a minute. THANKS.

Hello!The article is good!But I have a different problem!I go to the Apple ID, and the button go out gray!The restrictions are all turned off!Help me to understand!Thanks in advance!

Hello. Honestly, nothing comes to my mind except that this can happen because of: 1. Restrictions. 2. Some corporate programs or registration records of device management. 3. Demo-versions. Although, it seems to me, I definitely faced this, but I can’t remember what the reason, unfortunately, can’t 🙁 it was a long time ago. Perhaps one of the readers will tell you.

From this case, the Hard Reset method helped, using the phone connected via the iTunes cable on a computer.

Found the reason, there was a screen time on the Mac, turned off and the button became active. Suddenly useful to someone.

Thank you very much helped a lot. Harmony to you in everything

Hello! The problem has appeared how in your article: I can enter the “Apple ID” menu itself, but everything is inactive inside, except “go out”, when clicking on which it offers to delete from the “Find iPhone” application ((it also constantly pops up, which needs to be accepted. new conditions for using iCloud, and at the same time refers to the same inactive tab. I did everything as you advise, but it did not help. I do not plan to change or delete anything, I just want to return normal performance. Help me to understand!

Hello. Perhaps the whole thing is just in the new conditions for using icloud: 1. Open your Apple ID on Apple website. 2. Or enter account data in iTunes. Agree with new conditions. Also, you can try: 1. Go to the site icloud.COM. Introduce your Apple ID. Open the settings. Delete the iPhone from the “My Devices” section. 2. Try to turn off “Find iPhone” on the device itself. 3. Contact Apple’s technical support. here are her contacts. Unfortunately, there are no other ideas.

In the firmware 12.one.3 changed the order in the menu and the “restrictions” were displayed in “screen time”. content and confidentiality. But in general, the article was very useful, thanks!

Iphone Unavailable. explanation and how to fix it

So it seems in the article about it says. Or maybe I don’t understand something but nothing!:)

Thanks! I also solved the problem with your help, the premium is grateful

Thank you very much, I wouldn’t figure it out myself, IOS of course with its innovations, of course

thanks a lot. In the settings I found everything. The question is different. To remove the restriction. You need to enter a password. There are 3 attempts. First 2. I was mistaken. Left alone. I invented a password when buying a phone. Tell. how to unlock the password if the third attempt is also unsuccessful ? Or you need to wait for a time so that there are 3 attempts again ?

Almost at the very end of the article there is a link to the instruction (how to find out the code-paralle of restrictions)-thanks to it you can “remember” the password.

Hello Mikhail, tell me I can’t leave the iPhone SE, the window is not actively “to go out” and it is written that it is not available due to restrictions. Although all restrictions were removed according to the instructions. But there is family access perhaps a problem in it?

Hello. It may well be. This is especially true if the account (from which you want to leave) was created for a child under 13 years of age.

super, helped, thank you very much and Happy New Year

The article is substantial. I had a slightly different case.The discharge button from the account was also inactive also did not change the Apple ID account. I read your article, I set everything off normally, it did not help. I called those support, half an hour was looking for possible reasons: as a result, in technical support, 3 possible exits 1 were advised. Updated to the last firmware (I went out 1 day before my call in those.service). 2. Reset the network settings. 3. Reset all the settings of the device. I came home to the phone connected to the Wi-Fi network and then I saw that the output button became active and the account became available for changes. I immediately realized that this is due to access to the Internet. I went on the phone in the “cellular data” and at the bottom in the list I saw that I did not have a “tick” of access to the “Settings” menu for cellular data (once during the mammoths, when the Internet was wildly expensive, he himself removed this box). Returned access to the “Settings” menu and voila! Everything worked))) but thanks for the article. Any experience is useful, even as an alternative.

Very substantial comment) Thank you very much for sharing personal experience!

Thank you so much! The Council with the reset of network settings helped! Already climbed everything. Health to such people!

“The device is turned off, connect iTunes”. we solve the problem via iTunes

This method will help you save the files on your phone, but it will still require you to remember the password from the blocked device. It is really useful if you know the password and the lock has not occurred through your fault. Do the following actions:

  • Install iTunes on your computer with Windows or MacOS.
  • Run it and connect your iOS device to the computer via an official USB cable for your device.
  • In some cases, this will be enough and you will find that you can try again to enter the password on the lock screen.
  • If this is not the case, then in the program click the right mouse button on your device and select the “Synchronization” item.

These and subsequent solutions are relevant for any version of the iPhone, iPad and iPod Touch.

Unfortunately, this method works only if your computer on Windows or MacOS is already tied to your iPhone. If the attached device does not exist, iTunes will initially ask whether to access this computer, and then request confirmation directly from the phone screen.

You, of course, cannot give this confirmation. However, for such cases there are other ways to solve this problem.

Recovery from the reserve version of the device

If you were prudent and from time to time created a backup copy of your device, then it is time to praise yourself for it. After all, at least the rollback to the backup will deprive you of the part of the data that were created after receiving a copy of the device, most of the data should remain with you. If the state of the copy is satisfied with you, it is worth starting to restore the iPhone from a backup. We will consider recovery from a backup through iTunes, although there are other ways for this:

  • Launch iTunes on your computer and connect the device to it.
  • If iTunes requires confirmation of connection from your device, then you will not be able to give it. If he only requires a password, enter it.
  • Select the connected device.

If the copy is also protected by a password or access and this method has not been possible for a different reason, it remains only to reset the device with complete removal of all data.

Let’s find out “What does iPhone mean

The iPhone function is designed to protect your password from hackers.

If you have entered the wrong password too many times, the iPhone is blocked to prevent a potential attempt to hack. This is one of the most powerful built.in iPhone security mechanisms, preventing attempts to hack password using the breakdown method.

the iPhone will be disconnected for one minute after six unsuccessful attempts to enter a password in a row. The seventh attempt to enter an erroneous password will lead to a 5-minute lock, the eighth. to a 15-minute lock and tenth. To an hour.long lock.

If you still have not entered the correct password 10 times, you will receive a message that the iPhone is disconnected, connect to iTunes.

But relax, you can use the following methods to get around the shutdown of the iPhone without a computer.

How to fix “iPhone is disabled connect to iTunes without a computer

Methods Method 1 Method 2 Method 3 Method 4 Method 5 Method 6 Method 7
Need a computer
Need an Apple ID password
Need itunes
The probability of data loss Yes Yes Yes Yes Yes Not sure Not
Complexity Easily Easily Easily Easily Easily Easily Difficult
The chance of success 95% 95% 100% 90% 90% 85% 80%

After a thorough comparison and research, I made the following conclusions: Find My App and ICloud can be used to go around the disconnected iPhone without a computer, while there are other methods to choose from, how to drop the iPhone if you forget the password if the computer is available for you to unlock the turned off. iPhone. such as Passfab iPhone Unlocker, recovery mode, DFU mode, contact Support Apple for help and hack the iOS system. Therefore, if you can, it is recommended to lend the computer and try Passfab iPhone Unlocker to fix the iPhone off, because this software is very powerful. An attempt will surely solve your problem.

What is Find My iPhone

Find My iPhone was provided by Apple Inc, which made it possible to remotely control iOS devices, Mac, Apple Watch and Airpods computers. This allows users of iOS devices to effectively monitor and determine the whereabouts of their devices in case of their loss or theft, the iPhone is disabled connect to iTunes how to unlock without loss of data

If you previously activated the “Find iPhone” function on your device, you can use it to disable the iPhone without a computer. However, first you must make sure that you have an Apple ID and a password for an account related to the target device, otherwise you cannot use this method.

How to reset the password on the iPhone. using the Find My application

Download and install the Find My iPhone on another device (iPhone or iPad), the computer is not required.

Enter the same account connected to blocked iPhone.

After entering the system on this screen, you can see several devices connected to your iCloud account.

How to Reset iPhone 5s and FULLY Restore from iTunes | iPhone 5s/5c/5 DFU Mode

Just select your iPhone off from the list.

Select the option “Wipe this device”. To remotely delete the phone, confirm your solution by entering the Apple ID password.

Note: This process will also lead to the removal of all contents on your device. Before using this method, you must make a backup copy of the data on your device.

Go to the iCloud website to get around the connection to iTunes without a computer

If you do not have another iPhone or iPad to download the Find My App, but you turned on the Find My on the iPhone disconnected, you will have a good choice to open a browser on other devices or a computer to search ICloud.com “. To use this method, you will need to enter your Apple ID and password in front of the entrance to iCloud.

If you know your Apple ID and password, congratulations, you can disconnect from the iTunes screen without a computer, having performed the following actions, iPhone is disabled connect to iTunes how to unlock.

Then enter the Apple Blocked or Disabered Apple account.

iphone, device, available, itunes, lock

Use an effective tool, Passfab iPhone Unlocker, to unlock the iPhone off, 100% works

Passfab iPhone Unlocker. This is a professional tool that can fix the iPhone turned off in just a few minutes, and 100%. Unfortunately, this tool needs to be downloaded and installed on a computer. If you are still disconnected, connect to iTunes how to unlock without loss, faster and more efficiently unlock the iPhone off using a computer.

The reason I would recommend Passfab iPhone Unlocker:

  • Instantly unlock the lock screen, delete the Apple ID, delete the screen access code and go around the MDM without password.
  • Restore the factory settings of your iPhone without password.
  • Very easy to use and has a high percentage of successful unlock.

How to use Passfab iPhone Unlocker to go around the disconnected iPhone

    01 Download and install Passfab iPhone Unlocker, and then connect the device to the computer using a USB cable.

Reset the list of trusted computers

It is washed, during a previous attempt to connect to this computer, you did not give permission to the smartphone for synchronization. In this case, before repeated conjugation, you will need to clean the list of trusted devices.

To do this, go to the iPhone to settings. the main. transfer or discharge of the iPhone. reset and select the item reset Geon. Strange, but it is with this discharge that the parameters we need are cleaned.

After the end of the procedure, repeat the connection and give the necessary permission to the iPhone.

Delete data cache in Finder

The standard Mac file manager may not see the smartphone due to the accumulated system garbage. To clean it, you need to do the following:

In Finder, go to the transition menu. the transition to the folder.

In the opening window, insert the next path:

Press the entry key and in the opened folder Find the COM file.Apple.Finder.PLIST.

Save it a copy to another folder and remove it from the current directory.

iphone, device, available, itunes, lock

Restart the Mac and re.check the connection to the smartphone.

After all the manipulations done, you will definitely be able to connect the iPhone to the Mac.

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