Reboot TV and router

The first steps that need to be taken if WI-FI does not work on the TV is to reboot the Smart TV and the router. The malfunction can be programmatic and can be easily corrected by reinitializing the device drivers. To restart the TV, turn it off and on again. Some experts also recommend removing the plug from the electrical outlet and then plugging it back in. This advice makes sense for those TVs that remain connected to the local network even after the screen is turned off.

During the reboot of the router, you must wait 10-20 seconds between turning off and on. During this time, the previous Internet session will be closed on the provider’s side. Therefore, the connection will be made anew, with the settings reset to zero. When Smart TV and router turn on again, try to connect WI-FI.

Top 10 Ways to Check and Repair Wi-Fi on TV

There are 10 main ways to restore WI-FI to work on modern TVs. Most of them are related to correcting wireless settings. Required settings on Samsung, LG, Panasonic and Sony devices can be changed at home without contacting a service center.
Let’s take a look at all the main ways to fix configuration errors in turn:

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Changing the location of the router

Problems with the wireless network on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. Signal barriers are walls, furniture, and working appliances.

Installing an access point on an elevated level will help ensure a better WI-FI connection. For example, you can put the router on top of a cabinet or hang it over a door. If you cannot move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.

Finding problems with a WI-FI router

If you are having difficulty connecting to a wireless network, the router settings may be incorrect. To change them, go to the control panel. Click the DHCP tab and make sure the DHCP server is enabled and working properly. Disabling it will not automatically assign a local IP address to the TV and other network devices. Normal routing and internet access will not be possible.

Check the “Security” tab in the router settings. If client MAC filtering is enabled, disable it. On routers ASUS, TP-Link, D-Link, Huawei and some other manufacturers, the MAC address of any device can be whitelisted. In the future, the connections of devices from this list will not be blocked, so the normal operation of WI-FI on the TV will be restored.

The MAC address of Smart TV is specified in the settings. The exact path differs depending on the brand, on most TVs of popular manufacturers, the necessary information is in the menu:

  • Samsung: “Support. Contact Samsung. Arrow to down. Wireless MAC “.
  • LG: “Setting. Support. Product Information “.
  • Philips: “Installation. Manual network configuration. View network settings. Start”.

Important! After adding MAC address of Smart TV to the “white list” or changing other parameters of the router, restart it. To do this, use the menu item “System” or “System Tools”. You can also use the power button on the case or temporarily disconnect the device from the outlet.

Resetting your TV

A quick way, which in some cases helps to solve problems with WI-FI operation on Smart TVs, is to restore factory settings. Before executing it, it is advisable to rewrite the values ​​of the main parameters not related to the network. After the reset, you can get them back based on the recorded information. Menu path for restoring factory settings on popular TV models:

  • LG: “Settings. Additionally. Are common. Factory reset “.
  • Samsung: “Support. Self-diagnosis. Reset “.
  • Panasonic: “Settings. System menu. Initial settings “.

Note! Factory reset will return more than the default network settings. Picture, sound, power saving and other Smart TV settings will not be saved.

Updating the TV’s firmware

Smart TV firmware needs to be updated in a timely manner. Errors can accumulate in the process of work, as a result of which difficulties arise when connecting to the Internet via WI-FI. Depending on the TV model, the update can be done in several ways:

  • Through a wireless network;
  • Using the cable Internet;
  • Via an external USB storage device (USB flash drive or hard drive).

If WI-FI does not work on Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible names of the required section: “Help”, “Support” or “Help Center”.

While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third-party firmware to avoid loss of warranty service.

Updating the TV’s firmware

Smart TV firmware needs to be updated in a timely manner. Errors can accumulate in the process of work, as a result of which difficulties arise when connecting to the Internet via WI-FI. Depending on the TV model, the update can be done in several ways:

  • Through a wireless network;
  • Using the cable Internet;
  • Via an external USB storage device (USB flash drive or hard drive).

If WI-FI does not work on Smart TV, use the second or third option to download the new software version. Detailed instructions for updating the software are usually posted on the website of the company that released the TV. Possible names of the required section: “Help”, “Support” or “Help Center”.

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While the utility is running, it is important not to disconnect or de-energize the device. Any interruption may affect the further functionality of the Smart TV. Do not use third-party firmware to avoid loss of warranty service.

Using a different WI-FI connection method

If you established the connection by manually entering the password from the wireless network, try connecting via WPS. WI-FI Protected Setup technology allows you to activate the fast connection mode in the TV settings. After that, a similar mode must be activated on the router. This is done through the control panel or a dedicated button on the back of the case.

To access the router’s web interface, turn the device over and find the login sticker. It is usually located on the bottom side and indicates the standard IP address, username and password. Enter the IP in any browser and enter the account information available on the sticker. Then go to the “WPS” section and activate this function. Fast connection will be available within 1-2 minutes.

In the case when the WPS protocol was used initially, but at the moment the connection cannot be established, enter the information manually. When connecting to a hidden network, you will need to specify not only the access key, but also the WI-FI name (SSID). TVs with earlier firmware versions do not always support Hidden Network Search. Therefore, before updating the software, it is recommended to remove the hiding of the network name in the router settings.

Manually specifying connection data

Using the built-in Smart TV menu, go to the WI-FI connection options. Select the manual mode for specifying settings if the DHCP server is disabled on the router, and the connection with automatic parameter detection does not work. In the “IP address” line, enter any IP from the local range. Valid start and end addresses are available for clarification in the admin panel of the router.

In the “Subnet mask” field, you must specify which part of the IP range will be used to address clients on the local network. The common value for this parameter is 255.255.255.0. In the “Gateway” line, enter the IP address of the router, which is used to enter the settings.

Advice! The subnet mask and gateway can also be checked through any computer connected to your router. To do this, select Command Prompt from the context menu of the Start button. In the window that opens, enter the command: “ipconfig / all” and press “Enter”.

Troubleshooting DNS Server Errors

This method is especially relevant for Samsung TVs. Accessing the Internet and multimedia content through the Smart Hub becomes difficult when Samsung’s servers are overloaded. When specifying your DNS server addresses, the connection to Internet resources will be made directly, without using the manufacturer’s infrastructure.

DNS server addresses are specified in the provider’s support. You can also use the free public DNS. This service is provided by Google, Yandex, OpenDNS. For example, to use Google’s address servers, it is enough to enter the IP of the main server: 8.8.8.8 and the additional one: 8.8.4.4. If there is no text field for entering an alternative server, enter only the first address in the DNS settings.

Changing the location of the router

Problems with the wireless network on the TV may be due to poor signal reception from the router. If possible, move the router closer to the Smart TV and install it so that there is less interference in the path of radio waves. Signal barriers are walls, furniture, and working appliances.

Installing an access point on an elevated level will help ensure a better WI-FI connection. For example, you can put the router on top of a cabinet or hang it over a door. If you cannot move the router closer to the TV, connect a more powerful antenna to it. The higher the antenna gain, the better the network will work on Smart TV.

Finding problems with a WI-FI router

If you are having difficulty connecting to a wireless network, the router settings may be incorrect. To change them, go to the control panel. Click the DHCP tab and make sure the DHCP server is enabled and working properly. Disabling it will not automatically assign a local IP address to the TV and other network devices. Normal routing and internet access will not be possible.

Check the “Security” tab in the router settings. If client MAC filtering is enabled, disable it. On routers ASUS, TP-Link, D-Link, Huawei and some other manufacturers, the MAC address of any device can be whitelisted. In the future, the connections of devices from this list will not be blocked, so the normal operation of WI-FI on the TV will be restored.

The MAC address of Smart TV is specified in the settings. The exact path differs depending on the brand, on most TVs of popular manufacturers, the necessary information is in the menu:

  • Samsung: “Support. Contact Samsung. Arrow to down. Wireless MAC “.
  • LG: “Setting. Support. Product Information “.
  • Philips: “Installation. Manual network configuration. View network settings. Start”.

Important! After adding MAC address of Smart TV to the “white list” or changing other parameters of the router, restart it. To do this, use the menu item “System” or “System Tools”. You can also use the power button on the case or temporarily disconnect the device from the outlet.

Using a cable connection

A breakdown of the radio module in the TV is the main reason why the previous tips may not help solve the problem. If you have tried all the ways to solve problems with WI-FI, most likely there is a malfunction at the hardware level. It is recommended to take the device to a service center. Within the warranty period, the replacement of the WI-FI module will be performed free of charge.

If it is not possible to take the device to a workshop, you can use a cable connection. To do this, plug one end of the power cord into the “LAN” port on the router, and connect the other to the TV. Routers usually have 2-4 Ethernet outputs, you can use any of them to connect a TV.

There are 10 main ways to restore WI-FI to work on modern TVs. Most of them are related to correcting wireless settings. Required settings on Samsung, LG, Panasonic and Sony devices can be changed at home without contacting a service center.
Let’s take a look at all the main ways to fix configuration errors in turn:

Updating the TV’s firmware

The Smart TV operating system needs to be updated regularly. Outdated software may be the reason that Smart TV LG, Samsung or other does not connect to the Wi-Fi network. New versions of software shells fix bugs, improve performance and security of devices.

If the TV is connected to the Internet (it doesn’t matter whether by wire or via Wi-Fi), the system itself will prompt the user to install a new version after its release with a description of the sequence of steps. Download and installation takes less than 10 minutes.

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If there is no connection to the Network, the new version of the operating system is downloaded from the manufacturer’s official website to the flash drive and from it is installed on the Smart TV.

Finding problems with a WI-FI router

Sometimes the reason for the lack of a wireless connection lies in the incorrect settings of the router. In this case, you need to go to the settings and make sure that the DHCP server is enabled and functioning correctly. Otherwise, the TV will not be assigned a local IP address, as a result of which the device will not be provided with Internet access.

Another reason for the lack of a wireless connection is the enabled MAC address filtering in the security settings of the router. It must be disabled. Connection with a device from the list via Wi-Fi is not blocked, connection via Wi-Fi is restored.

You can find out the MAC address of the TV in the menu (different models may differ).

  • select the “Settings” menu item;
  • go to the “Support” tab;
  • column “Product information”.
  • menu item “Support”;
  • section “Contacting Samsung”;
  • tab “MAC of the wireless interface”.

After entering data into the router’s memory, it must be rebooted.

Samsung Smart TV: How to Reset Network (Problems with WiFi? Weak or No Signal )

Resetting your TV

The method eliminates connection errors, but has a serious drawback. When you reset the settings to the factory settings, all passwords and logins stored in the TV receiver’s memory will be deleted, they will have to be re-entered. Therefore, every time before resetting, you must write your personal credentials to the flash drive. After completing the reset, connect to the Wi-Fi network as usual.

For the LG TV receiver, the algorithm is as follows:

  • In the “Settings” menu, select the “Advanced” tab.
  • In the “General” section, activate the item “Reset to factory settings“.
  • In the settings menu, select the “Support” mode.
  • Enter the section “Self-diagnosis”.
  • Activate the menu item “Reset”.

What to do if TV receiver can’t see Wi-Fi

Do not panic, pull out and check Internet cables, convince the provider by phone that the TV has stopped seeing the Wi-Fi router due to his fault, and demand immediate repair. A few simple tips below will help you in 90% of cases to establish a wireless connection on your own, without resorting to outside help.

Using a different WI-FI connection method

To quickly connect the TV to a router via Wi-Fi, it is convenient to use the WPS mode. It does not require entering a password from a Wi-Fi network. Prerequisite. WPS must be supported by both devices.

In the section of the menu about wireless connection, you must select the item “Connect using WPS-PBS” and activate it. Within 2 minutes after activation, you need to press the WPS button on the router. It is usually located on the front of the instrument, but can be mounted on the back. You can enable the mode through the browser settings by entering them using the login and password provided by the provider. After a few seconds, the connection will be established. a window will appear on the TV screen with a notification about this.

Reboot TV and router

Correction of the arisen connection errors should be started by rebooting the devices. Smart TV and router are smart devices with a central processing unit, RAM and long-term memory, a motherboard, etc. They run operating systems that are regularly updated to eliminate identified errors and improve their security and reliability. In complex electronic devices, errors in the operation of assembly elements and installed software are common. A universal solution is to reboot the devices, after which the wireless connection is restored.

Features when connecting Wi-Fi on TVs

Connecting to a wireless network Smart TV Samsung and LG have some differences.

  • specify the type of network “Wireless”;
  • the TV searches for Wi-Fi networks;
  • select the name of the required network in the drop-down list;
  • enter the network password in the window that appears and click “Finish”;
  • when a connection is established, a window will appear with information about this.
  • using the “Setting” button on the remote control enter the Smart TV settings;
  • select the “Network” section in the menu and enter it;
  • click the “Network connection” item;
  • click on the desired Wi-Fi network from the proposed list;
  • enter the password in the proposed window;
  • click OK;
  • connection made.

Reasons why the TV does not see Wi-Fi, and their solution

Internet access has transformed Smart TV into a home entertainment center for the whole family. The most convenient way to connect a device to a network is a wireless Wi-Fi connection, so most smart TV models are equipped with built-in Wi-Fi adapters.

Quick guide for connecting Samsung TV to Wi-Fi

To determine the causes of problems with connecting to wireless networks, you must first carefully study the main features of setting up a Wi-Fi interface. It cannot be ruled out that the TV is not connected to the router due to incorrect user actions. Follow the simple instructions:

  • Turn on the router.
  • Take the remote control and open the main menu of the TV.
  • Go to the “Network” subsection, and then select “Network Settings”.
  • Choose the best connection method. “Wireless Connection”.
  • Connect to your home wireless network.
  • Enter your password and click “OK”.

The step-by-step guide clearly demonstrates that connecting to the Internet via Wi-Fi is a very simple and straightforward process. Users shouldn’t have any problems.

What to do if the Internet was there, but then stopped working? It is necessary to determine the cause of the failure. Based on this, remedial measures are determined.

Broken Wi-Fi adapter

To determine the probable cause of a malfunctioning wireless module, inspect the TV for mechanical damage. Check device performance and health.

Not all Samsung TVs are equipped with a built-in Wi-Fi adapter. Therefore, check if the required module is present. All information is indicated in the user manual and technical specifications. You can always get an external adapter for later setting up a connection to a Wi-Fi network. It plugs into the USB interface.

If the TV is equipped with a built-in module, then the functionality of the hardware component is checked as follows:

  • Try connecting to your home network from your smartphone or tablet. If it fails to connect from another device, it means that the built-in Wi-Fi module is not working. Contact the specialists so that they can solve the problem.
  • Open the main menu on your TV by clicking on the “Support” option. Now select “Contact Samsung“. Scroll down the web page. The corresponding numbers will be indicated in the MAC address line. If the combination consists of zeros or dashes, then the module is faulty.
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Sometimes Samsung TV does not connect to the Internet due to incorrect settings that were set by the user. You can reset them. How to do it? Find out now.

Samsung Smart TV Won’t Connect to Wifi Fix it Now

What to do if your Samsung TV won’t connect to the Internet via Wi-Fi

Thanks to setting up an Internet connection, the Smart TV platform has become extremely popular. Mostly users buy devices that support this function. However, what if the Samsung TV won’t connect to Wi-Fi? Why this problem appears and how can it be solved?

There are several types of faults. For example, the TV does not see the router, or the desired network is detected, but the TV device does not connect to it. Now let’s analyze the failures in the wireless connection to the Internet.

Very often, connection problems arise through the fault of the user. Not everyone knows how to connect a TV to a home network.

Resetting TV and router settings

Resetting the network parameters is quite simple. As an example, let’s take a look at the step-by-step instructions for Samsung Smart TV:

  • Turn on the TV device.
  • Press the buttons quickly in the appropriate sequence: Info, Menu, Mute, Power to open the system menu.
  • Select the “Option” section by pressing the Enter button.
  • Activate the “Factory Reset” function.
  • Turn off the TV to close the service menu.

Turn on the TV and re-configure the device, having previously changed the name of the home network and the password to it.

If you still can’t connect to Wi-Fi, do the following:

  • manually change the DNS value to parameters: 8.8.4.4 or 8.8.8.8. First you need to disable the “DHCP” option on the router;
  • open the main menu, and then the section “Control”, switch to the subsection “Sub Option”, and then to the tab “RF Mute Time”. Set the frequency with which you will switch to the next TV channel (you need to specify the time in milliseconds). Initially set to 600 milliseconds.

If you are still not connected to the network via Wi-Fi, you need to reset the router settings. It is very easy to do this, but you should only do it if you are sure that you can configure it again. When turning on the router, press and hold the WPS / Reset button (about 10 seconds) until the SYS indicator starts flashing quickly. Release the button and wait for the device to roll back to the basic parameters.

Possible problems and solutions

Why won’t the TV connect to my home network? There are many reasons. Sometimes it is extremely difficult even for a professional technician to determine the cause of the failure. Let’s consider the main prerequisites for the emergence of problems with the Internet:

  • the network equipment is configured incorrectly;
  • Smart TV settings are incorrectly set;
  • problems with the operating system of the TV;
  • problems with the provider;
  • weak signal.

To quickly understand why the Internet is not working, take a look at this table, which contains the main reasons for the lack of connection and how to fix the failures.

Turn off the router and TV, and then turn it on again; reset network settings; install operating system updates.

The user is connecting to a different Wi-Fi network

Go back to the network settings section and then select the name of your home network

Re-enter the security code in the appropriate field

Incorrect operation of the dynamic configuration of the network node

Configure automatic assignment of DNS values ​​and IP address settings. Go to “Network”, then to the “Network Status” tab. Select “Configure IP” and then set the value to “Obtain Automatically”. The problem persists? Enter the settings manually: IP, mask, gateway, DNS. this information is provided by the provider.

Software glitch and system errors in TV operation

The issue is fixed by updating the firmware

In order for the router to distribute a signal without errors or failures, place the router as far away from sources that emit electromagnetic waves as possible: cordless phones, microwave ovens and other devices.

Connecting Samsung TV to the Internet via Wi-Fi is not much different from connecting devices released by other popular manufacturers. The only difference is the different names of the subsections of the main menu.

Changing the location of the router

What to do if the TV does not see the router or the Internet periodically disappears. The signal quality directly depends on the distance between the TV and the router. Walls, furniture. all these are obstacles that negatively affect the quality of the connection.

Therefore, if the TV does not find your home network, then try placing the router a little closer. This applies to cases when the TV and the router are in different rooms, which are separated by a large corridor.

After changing the location of the router, the TV will see the home network. The user does not have to look for alternative ways to solve this problem. The solution is very simple and does not require any special skills.

TV firmware

For Smart TV services to function correctly and without any disruptions, you need to update the software in a timely manner. There are 2 main methods for updating the operating system firmware: via the Internet or using a flash drive. Step-by-step instructions for installing updates on Samsung TV from a USB flash drive:

  • Open the official web portal of the manufacturer.
  • Enter the model name of the device you are using in the search bar.
  • Switch to the “Support” tab.
  • Go to the “Software” section.
  • Select the latest firmware from the drop-down list.
  • Follow the link to download the update files.
  • Create a folder “Samsung_dTV”, and then upload the downloaded files there.
  • Insert the USB flash drive into the USB connector of the TV.
  • The system will automatically offer to install system updates.
  • Click on the “Run” button.

Never turn off the TV until the update installation process is complete. It is advisable to use an uninterruptible power supply. Since voltage drops cannot be ruled out.

Now you know what to do if Wi-Fi is missing on your Samsung TV. If the TV device stops picking up the signal or the Internet speed is very poor, use one of the listed solutions.

If the user connected an external Wi-Fi adapter, and the TV does not see the device, then this indicates a compatibility problem. To avoid such difficulties, buy only branded devices. It is advisable to purchase a device from the same company as the TV.

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