Devices do not “trust” each other

The first time connecting the iPhone to the PC, the user will see the inscription:

itunes, doesn, iphone, recovery, mode

You need to answer in the affirmative, then click on “Continue” in iTunes. If the request is rejected, there may be a problem with the synchronization of the devices. Only trusted PCs can connect to iPhones (for example, with X Space Gray), access content and settings on a smart.

Nuance: A warning about trust will appear every time you try to connect an iPhone to a PC, until the user answers in the affirmative.

iTunes Can’t See iPhone: Top Reasons

There are 6 possible reasons for this disorder in total. Any of them can be determined by the user if he knows what to look for if iTunes does not see the iPhone (for example, this 64 gig eight). So, in order about each reason.

Incorrect operation of a computer or smartphone

A fairly common situation is freezing, slowing down of the OS. Due to such failures in the system, both devices (or one of them) will be “to blame” for the fact that iTunes does not see either the “old” iPhone 5S or the newfangled iPhone XS Gold.

In this situation, you can restart both devices, and then reconnect Smart to the PC using the USB cable and try to enter the program.

Damaged or non-original USB cable

The problem may arise at the very beginning of working with Apple devices, namely: when connecting a smart to a PC via a USB cable. If at this stage iTunes does not see the iPhone on the computer, then it’s time to inspect the cable.

What could be the problem:

  • a non-original cord is used. for example, a cheap and low-quality fake is used, or the user is trying to connect an “apple” device using a cable from another gadget;
  • the cable is damaged: for example, one of the wires inside has broken.

How can you check if this is the problem? Try to charge your iPhone with this cable. If this did not work out either, we move on to the solution. replace the USB cable with another.

iTunes not detecting iPhone in DFU Recovery Mode FIX/Solution

Apple device malfunction

It often occurs if the smartphone has been jailbroken. Because of this, errors may occur in the operating system code. Hence it follows that iTunes does not see the iPhone 6 or other smart model.

How to save the situation? Put the device into DFU emergency mode:

For all models, a message should appear at the end of the manipulations in iTunes (picture above). We click on “Ok”, we start the process of restoring the smart. DFU helps fix a minor software glitch. After the end of disaster recovery, smarts will boot in normal mode.

What to do if iTunes doesn‘t see iPhone on Windows XP





Disconnect iPhone from PC and Close iTunes
Go to the Start menu, then click Run and enter services.msc in the window. You can also go to “Control Panel”. “Administrative Tools”. “Services”
Click on Apple Mobile Device, then on “Stop”
Make sure the service is stopped and click on “Start”

It remains only to wait for a complete restart. and you can reconnect.

Conflict of other devices

iTunes may not “see” the iPhone due to other gadgets connected to the PC. These can be quite harmless devices: a printer, a modem, speakers, headphones, etc. But they can interfere with the correct synchronization and operation of iTunes and the device from Apple. And what if for this reason iTunes cannot see the iPhone (for example, XR Black)? The solution is obvious: disconnect other devices from the computer, not counting the mouse and keyboard.

But what if different operating systems are installed on the PC? Further. more about this.

What to do if iTunes does not see iPhone in Windows 7 and Windows 8

Disconnect your iPhone, iPad or iPod Touch from your computer and close iTunes

Go to Control Panel. Administration. Services

Select Apple Mobile Device and click Stop Service

After making sure to stop the service in the same window, click Start Service

Wait for it to fully launch and connect your iPhone or other Apple device to your computer

If everything went well, set the startup type to “Auto” in the properties of the Apple Mobile Device service

What to do if iTunes does not see iPhone on Windows XP

Disconnect your iPhone, iPad or iPod Touch from your computer and close iTunes

Go to Control Panel. Administration. Services

Click on Apple Mobile Device and click Stop Service

After making sure to stop the service in the same window, click Start Service

Wait for it to fully launch and connect your iPhone or other Apple device to your computer

iTunes does not see the iPhone

The problem “iTunes does not see the iPhone” is as old as the very first iPhone and sometimes even advanced users cannot solve it. However, often everything is solved very simply. just follow a few elementary steps.

You can find dozens of different methods on the Internet, half of which are either not relevant to the latest version of iTunes or are too confusing. In fact, everything is solved simply.

The first step is to make sure that each element is working:

USB port. iTunes does not see the iPhone due to a failed USB port; connect your iPhone, iPad or iPod Touch to another, preferably located on the back of the system unit, USB port

USB cable. Use a different wire

A computer. An Apple Mobile Device malfunction causes iTunes to not see the iPhone. Changing the computer, if possible in your situation, can lead to a resumption of performance

BY. Uninstall and reinstall iTunes by downloading the latest distribution from the official website.

If primitive measures did not help solve the problem, it’s time to figure out the situation at the root. Note: Instructions are different for Windows XP, Windows 7 and Mac.

What to do if iTunes does not see iPhone on Mac OS X

As you can see, there is nothing difficult in restoring iTunes to work. Of course, there are rare exceptions, for example, if the problem lies in the hardware of the devices. In such cases, ask questions on our forum, experienced users will tell you what to do in such a difficult situation.

ITunes errors that lead to Recovery Loop

Errors 1013 and 1015. iTunes Attempt to Downgrade iPhone / iPad Modem.

These errors are not the only ones, but the most likely ones.

How to Get iPhone Out of Recovery Mode with RecBoot

While TinyUmbrella is the most effective way to combat the recovery loop, it is not alone. In some cases, a tiny utility called RecBoot helps to get an iPhone or iPad stuck in a recovery loop.

You can download RecBoot for Mac from the developer’s official website. The link to the Windows version is available in the.account. The utility is no longer supported, so you will have to use what you have (the latest version for Mac OS X is 2.2).

  • Connect iPhone in recovery loop to computer and launch RecBoot.
  • After the utility recognizes the connected device, click on the “Exit Recovery” button.
  • Wait for the device to reboot.
  • If your iPhone (iPad) boots up normally after restarting, congratulations. If the iTunes icon and lace reappears, read on.

    100% iPhone recovery from recovery loop with loss of all data and update to the latest iOS

    If special programs (TinyUmbrella, redsn0w and RecBoot) did not help to get the device out of the recovery loop, and this happens, there is only one way out. you need to restore your iPhone or iPad in DFU mode. This is fraught with irreversible consequences:

    • loss of all data stored in the device’s memory (if there is no backup copy, it will no longer be possible to restore them);
    • iOS update to the latest version.

    Before restoring the device from DFU mode, connect it to the computer with a USB cable, launch iTunes, and when the program recognizes the connected device in recovery mode (it is still in a loop), click “Restore”. Wait until the end of the process and if after that the iTunes icon (blue or orange, there is no difference) and the connector appear on the iPhone or iPad screen again, enter the device into DFU mode and restore it.

    The recovery loop is not a fatal phenomenon, and if for some reason your device got into the Recovery Loop, do not panic. It is not difficult to get the device out of this state, you could be convinced of this, it is only important to follow the instructions correctly.

    If during the process of removing the device from the recovery loop you have problems or have questions about the instructions, we will be happy to answer them in the comments.

    Removing iPhone from Recovery Mode with TinyUmbrella

    • To work with TinyUmbrella, your device must be connected to the computer with a USB cable.
    • Run TinyUmbrella for your version of the operating system (Windows or Mac OS X)
  • Enter the gadget in DFU Mode (required).
  • After the utility detects your device in DFU mode, the “Fix Recovery” button becomes active, press it.
  • In the appeared window “Attempt to fix recovery?” (Attempt to fix the recovery) click on “Yes”.

  • The gadget will turn off on its own and should turn on normally.
  • TinyUmbrella’s capabilities go far beyond taking iOS devices out of the recovery loop. It allows you to enter the iPhone and iPad into Recovery Mode without manipulating the buttons (to do this, click on “Enter Recovery“), and also take them out of recovery mode without a forced reboot (the “Exit Recovery” button), if, of course. the device did not fall into the recovery loop.
  • Removing iPhone from Recovery Mode using redsn0w

    • Connect your device to your computer and run redsn0w.

    Go to “Extras”.

    Click on “Recovery fix”.

    Put the device in DFU Mode.

  • Redsn0w will automatically recognize your iPhone or iPad in DFU mode and perform all necessary operations, do not disconnect the device from the computer.
  • After device reboot, it will turn on normally.
  • How to restore iPhone without a computer

    You can reinstall the system without the help of a PC. Algorithm:

    To complete the procedure, it is recommended not to break the connection and regularly connect to the network and power source.

    IOS version for recovery

    Before restoring iPhone se, you still need to determine which version of the system is suitable for the phone and make preparations. The bottom line is that by developing new iOS “stamps”, the company stops signing old assemblies. Rollback and recovery on them is no longer possible.

    You can determine which version of the system a user can recover to using the IPSW service. Going to the site, you need to select the iPhone model (it works for other devices of the company). The firmware, which will be marked with check marks, is provided for recovery. On the same site, you can download the firmware to perform the rollback itself.

    Description of iPhone recovery methods

    Many owners of modern gadgets are interested in how to restore iPhone via iTunes. This process consists of two stages:

    • Factory reset (to a clean state).
    • Restoring user data from backup storage.
    • IPhone recovery via iTunes is available only for the official and current firmware version (requires a subscription from Apple). For example, a smartphone user with iOS 4.2.1, which has long been decommissioned and out of service, will not be able to initiate a rollback through the service. The application will throw a critical error.
    • Relevant for people with a locked iPhone. When the firmware is updated, the version of the modem will probably be updated as well. For such smartphones, before starting the recovery, it is better to use the Redsn0w utility.
    • If the user has not prepared a backup copy of the system in advance, then it will have to be restored in one step. the phone will return to factory settings. All files and parameters will be lost.

    Important! After familiarizing yourself with the nuances of the procedure, you can proceed to the very restoration of the smartphone via iTunes.

    Description of iPhone recovery problems

    One of the most common problems is error 3194. It occurs due to various reasons, but more often due to the consequences of working with the TinyUmbrella program or similar.

    Getting rid of error 3194 when restoring iPhone via icloud:

    • Go along the path in Explorer: C: \ Windows \ System32 \ Drivers \ etc and find the hosts file inside.
    • Open this file using the stock program “Notepad” and find the line that contains the inscription delete it.
    • Remember to save the modified file and restart your PC.

    Most likely, the error will not bother the user again when trying to restore the phone again. However, before starting work, it is recommended to temporarily disable the Windows firewall. the risk of blocking will be significantly reduced.

    Other common errors are 1013, 1014 and 1015. They may mean that you cannot rollback the firmware due to the impossibility to return to the old version of the modem. The solution will only help when using old models. To remove the error, you need:

    • Download the latest version of the redsn0w program.
    • Extract the downloaded file and open the utility as a PC administrator.
    • Synchronize your phone with your computer.
    • On the main screen of redsn0w select “Extras”, then “Recovery Fix”.
    • Click “Next” and switch iPhone, iPad to DFU mode as shown in the instructions. It is not difficult to do this: for 3-4 seconds you need to press the “Power” key, then hold the “Home” for 10 seconds, release the “Power”, but continue to hold the “Home” for another 10 seconds. The program will display a timer for each action so that the user has no problems activating the desired mode.

    Important! Other errors are easier to solve by contacting the technical support of the company. specialists will answer all questions.

    How to restore iPhone via iTunes. detailed instructions

    An unsuccessful update or flashing can lead to the “death” of the phone. In such a situation, there is nothing to be afraid of. just start the device in recovery mode. ITunes app lets you return iPhone to backup settings or factory settings.

    How long does it take to restore iPhone via iTunes

    The wait can take from 10 minutes to several hours. As mentioned above, it all depends on the volume of files and the quality of the Internet connection.

    Restoring iPhone through the created backup

    After a factory reset, the phone starts working completely empty. there are no old user files in it. You can restore iPhone via iTunes using the created backup. Algorithm for the correct process:

    • Open iTunes, connect your smartphone to your computer and put your phone into recovery mode iPhone, iPad.
    • Go to the files section and open the context menu using the CtrlB keyboard shortcut.
    • In the menu, select the item “Restore files from backup” and click on it.

    Important! After user confirmation, uploading data from the cloud will start.

    Recovery via Mac PC with macOS Catalina 10.15:

    • Open a Finder window.
    • Connect your phone to your computer using a USB cable. If you are prompted to enter a password for the system or select a computer as trusted, you will have to follow the instructions on the display. If the password cannot be remembered, then you need to revive it through technical support.
    • Select a device (in this case iPhone) when it appears in the program window.
    • Click on “Restore from copy”. A message may appear stating that the software is too old.
    • View the creation date of each copy and choose the one that works best.
    • Click on “Restore” and wait for the end of the process. You may be prompted to enter a password for the encrypted version of the backup. you will have to enter it to access.
    • Do not turn off the smartphone after restarting and wait while it syncs with the PC. Once the iPhone is paired, you can disconnect.

    Important! If you have problems restoring or accessing the required backups, for example, if you accidentally lock your phone, we recommend that you contact Apple Support.

    IPhone Recovery via iTunes

    The smartphone will have to be connected to a personal computer or laptop with Internet access. the device needs to download all the latest updates. Only then the program starts. IPhone Recovery via iTunes:

    • In the program, open the “Overview” section, click on the line “Restore iPhone”.
    • A window will open asking you to confirm the action. All the consequences of the procedure are described here. this is the complete removal of files and any information from the phone.

    After agreeing to the terms, a long rollback process will begin. This can take 5 to 25 minutes. Immediately after the end of the restoration, the iPhone will reboot with the factory settings. data loss is possible if you reset everything.

    Driver with error symbol

    If one of the following error icons is displayed next to the name of the Apple Mobile Device USB Driver, this indicates that there are problems with the driver or the service of the same name, which we will fix next. Actions are performed in three stages.

    Restarting the AMDS service
    Usually, this problem is accompanied not only by an error icon in the “Device Manager”, but also by the following message “This device name cannot be used, since Apple Mobile Device Service is not running “.

    • Close iTunes and Disconnect iPhone from Computer.
    • Call the “Run” window, enter the following command in it and run it by pressing “OK” or “Enter”.

    Find the service with the name “Apple Mobile Device Service” in the list that opens, right-click on it and select “Properties”.

    While in the “General” tab, in the “Startup type” drop-down list, select “Automatic”.

    Click “Stop” and then “Start” the service, then use the “Apply” and “OK” buttons to confirm one by one. Close the window.

    Restart your computer, connect your iPhone to it, and check if iTunes can see it. With a high degree of probability, the problem under consideration should be eliminated.

    Preparing to Resolve a Conflict with Security Software
    An error in the Apple Mobile Device driver may be caused by a conflict between the iTunes program and the security software installed on the computer. antivirus and / or firewall, both third-party and standard. To eliminate it, you will need to do the following:

    Note: The recommendations below should also be followed if the Apple Mobile Device Service could not be restarted or did not give a positive result.

    Log in with an administrator account.

    Read more: How to log in to Windows as an administrator
    Make sure your computer has the latest version of iTunes and Windows. Both actions have already been discussed by us above.

    Check for antivirus updates and, if available, install them.

  • Restart your computer and go to the next step.
  • Resolving conflict with security software
    Before proceeding with the instructions below, temporarily disable your antivirus software. Connect your iPhone to your computer and check if it shows up in iTunes. Even if this does not happen, without turning on the antivirus, proceed with the following steps.

      Open the system firewall. The easiest way to do this is through the “Run” window, in which you need to enter the following command.

    On the sidebar of the snap-in that opens, click the link “Allow interaction with an application or component in Windows Firewall”.

    In the list of “Allowed programs and components” find Bonjour Service and make sure there is a check mark next to this name in the “Private” checkbox. Next, find iTunes (or iTunes.MSI). both checkboxes must be checked for it.

    If you do not see one or both programs in this list, use the “Allow another application” button located below.

  • Click Browse and navigate to one of the following locations, depending on which program you want to add.
  • C: \ Program Files \ iTunes \
  • C: \ Program Files \ Bonjour \
  • Select the executable file of the application. iTunes or Bonjour, respectively. Click “Open”.

    Return to the “Allowed Programs” window and follow the steps in the current instruction, then click “OK” and close the firewall.

    Reboot the PC, then reinstall or update the driver using the instructions from the previous part of the article. “Reason 7”.

    If the culprit of the problem in question was the Apple Mobile Device driver or the service of the same name, it will definitely be eliminated, which means that iTunes will see the iPhone.

    ITunes crash

    The likely culprit of the problem is sometimes not a device or outdated software, but a malfunction of the latter. For example, iTunes can be damaged due to an incorrect installation or update, too diligent cleaning of the system from garbage, virus infection, and a number of other reasons. The easiest way to eliminate them is by reinstalling the program. we previously wrote about the correct implementation of this procedure in separate articles.

    Read more: How to completely uninstall and reinstall iTunes


    The Lightning-to-USB cable is the first thing to look out for when iTunes can’t see the iPhone. Apple mobile devices are extremely sensitive to accessories, so if a non-original, cheap wire from an unknown manufacturer is used to connect to a computer, its correct operation cannot be guaranteed. However, the problem under consideration may well arise with branded products. cables wear out and become damaged over time, and it is not always possible to notice this visually. Therefore, first of all, it is necessary to check its condition and, if possible, use another.

    iTunes from Apple website

    • Disconnect iPhone from PC and close iTunes.
    • Unlock your phone screen and reconnect it to your computer. If iTunes opens, close it.

    Call the “Run” window by pressing the “WinR” keys, enter the command below and press “OK” or “Enter”.

    % ProgramFiles% \ Common Files \ Apple \ Mobile Device Support \ Drivers How to open Run on a Windows computer
    Find a file named usbaapl64.inf (for 64-bit OS / version of the program) or usbaapl.inf (for 32-bit) and has the type “Installation Information”. Right-click on it and select “Install”.

    Tip: To see the file type, change the view of items in the folder to “Table”.

    Disconnect iPhone from PC again, restart last.

    After the system starts, reconnect your phone to your computer and check if it shows up in iTunes.

    Device malfunction

    The issue in question may be a single glitch with either your computer or your phone. Restart both devices, after starting the PC, open only iTunes on it, close other programs, and connect the iPhone. If it still won’t be recognized, go to the next step.

    USB port

    Perhaps the culprit is not the wire, but the connector on the computer or laptop to which it connects. In this case, use another free port. In this case, in the case of the system unit, it is important to do this on the rear panel, directly, without using various adapters, hubs, card readers and extension cords. Note that sometimes other USB devices connected to a PC or laptop can be a hindrance. Try turning them off, especially with Wi-Fi and Bluetooth receivers and transmitters. Then plug the cable into each of the free connectors one at a time until you are sure the system and iTunes recognize the iPhone, and if it doesn‘t, skip to the next solution.

    iTunes from Microsoft Store

    • Disconnect iPhone from computer and close iTunes.
    • Unlock your device and reconnect it to your PC. If the program starts spontaneously, close it.
  • Right click on the Start menu and select Device Manager. How to open Device Manager on a Windows computer
  • Expand the section “Portable Devices” and, guided by the name, find your phone there. Right-click on this element and select “Update driver”.
  • In the window that appears, use the option “Automatic driver search”.

    Wait while the procedure for searching, downloading and installing software is completed.

    Note: If the notification shown in the image above appears, then the correct drivers have already been installed.

    Click on the “Check for Updates” button, and if any are found, download and install them.

    Fix for iTunes Doesn‘t Detect or Recognizing iPhone iPad iPod! (WINDOWS)

    Reconnect your device, launch iTunes and check for the problem. Most likely, it will be eliminated.

    Portable Device Driver

    In order for the iPhone to work correctly with Windows and iTunes functioning in its environment, an appropriate driver must be present in the operating system. Usually, the latter is installed automatically the first time you connect devices, but sometimes it can be damaged or outdated. The solution in this case would be to update or reinstall.

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