On Windows XP, 7, 8, 10

In the case of Windows, you will also need to delete the contents of the Lockdown directory. To do this, you need to enable the display of hidden folders and files (Start. Control Panel. Folder Options),

itunes, does, iphone

and then go to C: \ ProgramData \ Apple \ Lockdown (for Windows 7, 8, 10) or C: \ Documents and Settings \ All Users \ Application Data \ Apple \ Lockdown (Windows XP).

If removing certificates from Windows-PC did not solve the problem, you will have to use a more complex method:

Right-click on the “Computer” shortcut, select “Properties” and find “Device Manager”;

In the “USB Controllers” section, right-click the context menu of the “Apple Mobile Device USB Driver” item and click “Update drivers”;

Next, sequentially select “Search for drivers on this computer”. “Select from the list of already installed drivers”. “Install from disk”.

In the window that appears, click “Browse” and go to the C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers directory, where we are interested in a file called “usbaapl”, which we need to install.

If none of the above methods helped to solve the problem, then, probably, its reason lies not in obtaining a trusted status for this computer. Try the following:

iTunes doesn’t see iPhone or other Apple device on Microsoft Windows XP

Close iTunes after disconnecting your device; 2. Go to Start. Run and enter services.msc in the window that appears or open Services in the Administrative Tools section of the Control Panel; 3. Find the Apple Mobile Device item and in the adjacent window click on Stop; 4. After stopping in the same window, click on Start; 5. After restarting the service iTunes will be ready to work with your device.

On Mac

So, to receive a second request and “start trusting” your Mac, you need to select “Go. Go to Folder” in the command line menu (or use the keyboard shortcut “⌘Cmd ⇧Shift G”),

and then go to / var / db / lockdown and delete all certificates in this directory.

iTunes (computer) can’t see iPhone. Solving the problem on Windows and Mac

We are often approached by readers with various questions about solving any problems related to mobile devices and software. One of the most popular: “iTunes does not see the iPhone, what should I do?”.

You can find a working way out of this situation on the Internet, but you have to fight your way through mountains of various information. In this article, we decided to combine all possible solutions and figure out why, after all, “iTunes does not see the iPhone”.

iTunes is often intimidating for iPhone, iPad, and iPod Touch users. The program seems confusing, complex, and extremely awkward. So he also throws out various pearls. Either the music is not synchronized correctly, the applications have disappeared somewhere, or even iTunes cannot detect the iPhone (iPad or iPod Touch).

You shouldn’t despair (and switch to Android), there will always be solutions to the problem. If iTunes does not see the iPhone, check the functionality:

  • Software. Reinstall iTunes by downloading the latest version from here.
  • Cable. Try using a different cable.
  • Computer. iTunes can’t see iPhone due to Apple Mobile Device crash. Another computer can help fix the problem.
  • USB port. Oftentimes, the USB port is where the problem lies. Try using the connector on the back of the system unit.

If all the standard methods did not help, then it’s time to take up heavy artillery.

iTunes doesn’t see iPhone, iPad or iPod Touch on Microsoft Windows Vista or Windows 7

In Device Manager, right-click your Apple iPhone (Apple iPad or Apple iPod) and select Update Driver from the context menu. 2. Select “Search for drivers on this computer”. 3. Select “Select a driver from the list of already installed drivers”. 4. Click the Have Disk button. (If the Have Disk button is not available, select a device category such as Mobile Phone or Mass Storage Device (if available) and click Next. Then the Have Disk button appears.) 5. In the dialog in the Install From Disk window, click the Browse button. 6. Navigate to the C: \ Program Files \ Common Files \ Apple \ Mobile Device Support \ Drivers folder. 7. Double-click the usbaapl. (On 64-bit Windows, this file is called usbaapl64. If the usbaapl64 file is not in the specified folder or the Drivers folder does not exist, look for it in the C: \ Program Files (x86) \ Common Files \ Apple \ Mobile Device Support \ Drivers folder instead ). 8. Click OK on the Install From Disk dialog box. 9. Click the “Next” button and complete the driver installation procedure. Open iTunes to check if the device is recognized correctly.

Doesn’t see because he doesn’t trust

iPhone or iPad are completely self-contained, stand-alone devices, but they still have to be connected to a computer from time to time to transfer large amounts of data, install software, etc. At the same time, sometimes there is a problem of device synchronization, which can often be solved by the methods described below.

We will talk about trusted computers, or rather, the operating systems installed on them. Having connected an iPhone or iPad to a new computer for the first time (or after reinstalling the OS on an old one), the user receives a request “Trust this computer?” and must answer yes to access settings and content on a mobile device.

If you reject the request, then in the future there may be a synchronization problem, and in order to solve it, you will need to use the instructions below.

iTunes doesn’t see iPhone or other Apple device on macOS

Disconnect the device from the computer, after closing it in iTunes; 2. Open the standard file manager Finder and move the following items to the Trash: 2.1 Folder with iTunes program (you can find it by going to Programs); 2.2 Shortcut to iTunes from the launcher; 2.3 File AppleMobileDevice.kext (you can find it in Finder (Go tab. Go to folder) System. Libraries. Extension); 2.4 AppleMobileDeviceSupport.pkg file (you can find it in Libraries. Receipts); 3. Restart your computer; 4. Delete the contents of the Trash and restart your computer again; 5. Download the latest version of iTunes for Mac (link at the bottom of the page); 6. Connect the device and use working iTunes.

This is how, in a few simple steps, you will get rid of the problem “iTunes cannot see the iPhone”, of course, if you followed the instructions correctly.

iTunes does not see the iPhone: 6 reasons and ways to solve the problem

Need to upload tracks or videos to your iPhone from iTunes? But it was not so! iTunes Can’t See iPhone. So What Should You Do? The first step is to find out the root cause of why this problem occurred. Maybe the USB cable is damaged or there is a glitch in the program itself. Action. After finding out why iTunes does not see the iPhone, you can try to solve the problem on your own. Detailed instructions on how to do this are given below.

Devices do not “trust” each other

The first time connecting the iPhone to the PC, the user will see the inscription:

You need to answer in the affirmative, then click on “Continue” in iTunes. If the request is rejected, there may be a problem with the synchronization of the devices. Only trusted PCs can connect to iPhones (for example, with X Space Gray), access content and settings on a smart.

Nuance: A warning about trust will appear every time you try to connect an iPhone to a PC, until the user answers in the affirmative.

Conflict of other devices

iTunes may not “see” the iPhone due to other gadgets connected to the PC. These can be quite harmless devices: a printer, a modem, speakers, headphones, etc. But they can interfere with the correct synchronization and operation of iTunes and the device from Apple. And what if for this reason iTunes cannot see the iPhone (for example, XR Black)? The solution is obvious: disconnect other devices from the computer, not counting the mouse and keyboard.

But what if different operating systems are installed on the PC? Further. more about this.

ITunes crash

There may be a bug in the work of the program itself. What if iTunes can’t see iPhone? This is solved quite simply:

  • Remove utility from computer.
  • Reload it.
  • Download the fresh version of the program from the office. developer resource.
  • Install it on PC.

Everything, you can test the performance of the program.

What to do if iTunes doesn’t see iPhone on Windows XP





Disconnect iPhone from PC and Close iTunes
Go to the Start menu, then click Run and enter services.msc in the window. You can also go to “Control Panel”. “Administrative Tools”. “Services”
Click on Apple Mobile Device, then on “Stop”
Make sure the service is stopped and click on “Start”

It remains only to wait for a complete restart. and you can reconnect.

The iOS developers have come up with a unique “Trust in Connected Devices” system. For the first time transferring information to a third-party computer or laptop, you will see the request “Trust this computer?”. Adding a computer adds it to the list of trusted devices. If you did not allow the computer to trust your iPhone, then in order to synchronize with iTunes you still have to do this, but first you need to do some manipulations that will allow the computer to “forget” its initial prohibition on interaction.

Diagnostics iPhone for USB port performance

The problem with the synchronization of the device from Apple and the computer may be hidden in the unstable operation of the device itself. First, make an external examination of the smartphone. Check the charging connector for dirt and small objects, often this reason interferes with charging and connecting to a computer.

Common Problems When Syncing Your Apple Device to Your Computer

Regardless of whether you connect your iPhone to a regular personal computer, laptop or MacBook, you may experience a lack of synchronization. To solve the problem, you need to find its cause.

How to reboot Apple Mobile Device

To reboot the service in the Windows operating system, you must:

  • Disconnect the Apple device from the computer and close iTunes;
  • Go to the control panel, find the “Administrative Tools” item, then open the “Services” tab;
  • Find the name of the service in the list and click on the “Stop” button;
  • Wait a while, make sure the service is finished and re-enable it;
  • After a successful launch, connect the Apple device and wait for synchronization.

If nothing happened. the problem is in iTunes itself or with the technical part of your smartphone. Find the folder with the installed program, uninstall it. Download and install the latest software for your operating system version from the Apple official website.

You will not be able to reboot the Apple Mobile Device service on devices with the MacOS operating system by standard means. To disable it, you must perform the following actions:

  • Disconnect your iPhone and close iTunes;
  • Delete the icons and folders with the contents of the aytyuns located in the library;
  • Find the files AppleMobileDevice.kext and AppleMobileDeviceSupport.pkg, delete them;
  • Empty the trash and restart the devices;
  • Reinstall iTunes;
  • Connect your Apple device and wait for synchronization.

Consider what to do if iTunes does not see the iPhone even after performing operations with the Apple Mobile Device service.

Diagnostics of a non-working cable

Connect the cable you are using to the charger and try to charge your iPhone. If the device does not charge. the reason is in the cable, replace it. Otherwise, go to work with iTunes software and Apple device.

Diagnostics of the operability and compatibility of the USB port with the device

If you plug your iPhone into a USB port and nothing happens, it could be causing the port to be broken or incompatible with the device. Insert a USB flash drive or other USB device into this port to test operation. If the device is detected and works stably. reconnect your iPhone to a different port, preferably located on the back of the system unit. For stable operation, it is recommended to use USB 3.0 or higher.

If reconnection did not give any result, go to another diagnostic point.

iTunes does not see the iPhone: causes and solutions

When connecting their iPhone to a computer or laptop to work with digital data, the user may face the problem of not recognizing the device. The reason for this may be a software malfunction or a malfunction of the Apple gadget itself.

Some breakdowns can be corrected by yourself, otherwise you will have to contact the service center. Consider the reasons why iTunes does not see the iPhone and their solution.

iTunes does not see the iPhone

The problem “iTunes does not see the iPhone” is as old as the very first iPhone and sometimes even advanced users cannot solve it. However, often everything is solved very simply. just follow a few elementary steps.

You can find dozens of different methods on the Internet, half of which are either not relevant to the latest version of iTunes or are too confusing. In fact, everything is solved simply.

The first step is to make sure that each element is working:

USB port. iTunes does not see the iPhone due to a failed USB port; connect your iPhone, iPad or iPod Touch to another, preferably located on the back of the system unit, USB port

USB cable. Use a different wire

A computer. An Apple Mobile Device malfunction causes iTunes to not see the iPhone. Changing the computer, if possible in your situation, can lead to a resumption of performance

BY. Uninstall and reinstall iTunes by downloading the latest distribution from the official website.

If primitive measures did not help solve the problem, it’s time to figure out the situation at the root. Note: Instructions are different for Windows XP, Windows 7 and Mac.

What to do if iTunes does not see iPhone on Windows XP

Disconnect your iPhone, iPad or iPod Touch from your computer and close iTunes

Go to Control Panel. Administration. Services

Click on Apple Mobile Device and click Stop Service

After making sure to stop the service in the same window, click Start Service

Wait for it to fully launch and connect your iPhone or other Apple device to your computer

What to do if iTunes does not see iPhone in Windows 7 and Windows 8

Disconnect your iPhone, iPad or iPod Touch from your computer and close iTunes

Go to Control Panel. Administration. Services

Select Apple Mobile Device and click Stop Service

After making sure to stop the service in the same window, click Start Service

Wait for it to fully launch and connect your iPhone or other Apple device to your computer

If everything went well, set the startup type to “Auto” in the properties of the Apple Mobile Device service

What to do if iTunes does not see iPhone on Mac OS X

As you can see, there is nothing difficult in restoring iTunes to work. Of course, there are rare exceptions, for example, if the problem lies in the hardware of the devices. In such cases, ask questions on our forum, experienced users will tell you what to do in such a difficult situation.

Error while syncing with iTunes

So, why the program can give an error when syncing with the iPhone 4s after a seemingly successful connection of your device. Here the reason may lie both in the PC and in the device itself and the programs that were recently installed on it.

First you need to check if the latest version of iTunes is on your PC, if not, then you need to update iTunes, and then restart your computer and iPhone 4s. If that didn’t work, then maybe the reason lies in recently installed applications. Try to find those and delete, then try to connect again.

If iTunes still does not see the device when your iPhone is syncing, you can assume that the culprit is a malfunction in the computer and you can try to delete all temporary files that may interfere with proper operation. To do this, we need to clean two folders from the contents:

  • C: \ Users \ Username \ AppData \ Local \ Temp
  • C: \ Windows \ Temp

To successfully search for these folders, you must have the “show hidden files, folders and drives” function enabled. After all the changes, do not forget to reboot. Well, another reason why iTunes might not see the iPhone has been eliminated. Try to sync again with “tuna”.

iTunes does not see the iPhone. looking for reasons

If you have a problem that iTunes does not see the iPhone, is it worth raising a panic? Of course not, there must be some simple explanation for this. Today we will try to figure it out.

There are four simple explanations for why iTunes doesn’t see your iPhone:

  • Faulty cable or connectors;
  • An error occurs while syncing iPhone and iTunes;
  • AppleMobileDevice crash;
  • Poor flashing of a mobile device.

Now let’s look at each case in more detail.

AppleMobileDevice service not running

There is a more complex problem due to which the program does not see the mobile device. This problem is related to AppleMobileDevice. This is the most frustrating problem because it cannot always be solved at once.

First, let’s take a look at how you can identify the problem with the AppleMobileDevice. To do this, you need to disconnect the USB cable from your smartphone and on your computer go to Control Panel = Uninstall Programs, and then try to find the “Apple Mobile Device Support” component. If successful, we restart it (instructions below), if the component is not found, then:

  • Uninstall programs or components = “iTunes”, “QuickTime”, “Apple Software Update” and “Apple Application Support”;
  • Reinstall iTunes.

To restart the AppleMobileDevice service, you need to do a few simple steps:

  • Go to the “Services” folder using the following path Control Panel. Administration;
  • Find the service we are interested in and restart;
  • Connect device.

Problems with the physical state of the connection

To synchronize the device with the “tuna” was successful, it is worth checking the connection for mechanical problems.

  • There may be dust or dirt in the slot where you are plugging the USB cable that interferes with normal connection. Also, the problem with the fact that iTunes does not see the iPhone may lie in the breakdown of the power connector, which is a very vulnerable point on the device. There may be a lot of reasons why a breakdown could occur: from mechanical damage to liquid ingress.

Try plugging the cable into a different USB connector or cleaning the power connector with alcohol and cotton wool wrapped around a flat piece of cardboard (1mm5mm) for easy access to the contacts (depending on the condition of the connectors, both options may be useful).

  • It may be that the USB cable is damaged or absolutely not suitable for transferring information from a computer to a device (intended only for recharging).

Make sure your cord is original and free from mechanical damage. Alternatively, you can try to reconnect using a known good cable.

Before connecting, remove the cover, additional unit and any other elements that may break the full contact of the cable with the connector.

It is also worth checking the status of the drivers that ensure the connection of the device to the PC, the sequence of necessary actions is clearly presented in the following video.

Poor flashing of a mobile device

In this situation, the problem may be hiding in the “var / mobile / Media” folder on your iPhone. By deleting this folder, the problem should go away, although deleting it will also delete all your Photos and Videos captured with the camera. Therefore, if you value the files that are on your iPhone, make a back-up before deleting anything.

It will be possible to free the “var / mobile / Media” folder from information using the iFunBox or iTools programs (using the File Manager). Next, you need to restart the iPhone and sync. If you are successful, you will be able to recover all lost files from a freshly created backup.

So, now you know why iTunes may not recognize the device, and what actions can be taken in this case.

Do not forget to read the Комментарии и мнения владельцев, there is also a lot of useful information. If there is no answer to your question, and there is an answer to later Комментарии и мнения владельцев, then the answer to your question is contained in the article, respect someone else’s time.

How to Reflash iPhone via iTunes?

How To: Connect iPhone to Computer via USB. Go to the device management section. Hold down the Option key for Mac or Shift for Windows and click the Refresh button. Select the downloaded firmware file and wait for the operation to complete.

Why Can’t Sync iPhone to iTunes?

It often happens that iPhone won’t sync with iTunes. The reasons for this error can be different: a failure in the device itself, an outdated version of the program, a damaged USB cable. However, there is a way out of this situation. Solve iPhone and iTunes sync problems.

How to Restore iPhone 7 via iTunes?

How to run Recovery on iPhone 7. instructions

  • Connect your iPhone 7 or iPhone 7 Plus to PC with original cable.
  • Launch iTunes (it is highly recommended to update to the latest version).
  • Hold down the power button and the volume down button at the same time. Do not release the buttons until the following image appears on the screen:

What to do if iTunes can’t see iPhone?

If you downloaded iTunes from the Apple website

Disconnect your device from your computer. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect the device. If iTunes opens, close it.

How to Restore iPhone 11 via iTunes?

To do this, press the Volume Up button, then the Volume Down button, and then hold down the Side button until the iPhone restarts. Don’t let go of the side button until you see the Apple logo. You can now update or restore your smartphone using iTunes or Finder in macOS Catalina.

How to Restore iPhone via iTunes?

Connect your iPhone to your computer and open iTunes. Under Settings for [your name] iCloud, turn off Find My iPhone. A pop-up window appears in iTunes asking you to restore or update your device. Click “Restore”.

Why Can’t Connect iPhone to iTunes?

Make sure your Mac or Windows computer has the latest software. If you are using iTunes, make sure the latest version is installed. … Disconnect all USB accessories from the computer except the device. Try connecting your device to other USB ports.

How to connect iPhone to iTunes?

  • Connect your device to your computer using a USB cable, then open iTunes and select your device.
  • Click Browse on the left side of the iTunes window.
  • Select “Sync with this [device] over Wi-Fi”.
  • Click the Apply button.

Why does the phone not appear in iTunes?

When a Windows computer does not see an iPad or iPhone, be sure to check if the Apple Mobile Device USB driver is installed. Find the section “USB Controllers” in the manager and open it. Inside must be the Apple Mobile Device USB driver. If not, reinstall iTunes.

What to do if your Apple ID is blocked?

If you have security questions assigned to your Apple ID, or if you don’t have access to a trusted device or phone number, go to iforgot.Apple.com. Then you can unlock your account with your existing password or reset your password.

Why iTunes doesn’t see the new iPhone?

USB port. iTunes does not see the iPhone due to a failed USB port; connect your iPhone, iPad or iPod Touch to another, preferably located on the back wall of the system unit, USB-port USB-cable. Apple Mobile Device Failure Causes iTunes to Not See iPhone.

What to do if iTunes does not see a locked iPhone?

If iTunes does not see the iPhone, check the functionality:

  • Software. Reinstall iTunes by downloading the latest version from here.
  • Cable. Try using a different cable.
  • Computer. iTunes can’t see iPhone due to Apple Mobile Device crash.
  • USB ports.

Driver with error symbol

If one of the following error icons is displayed next to the name of the Apple Mobile Device USB Driver, this indicates that there are problems with the driver or the service of the same name, which we will fix next. Actions are performed in three stages.

Restarting the AMDS service Usually, this problem is accompanied not only by an error icon in the “Device Manager”, but also by the following message: “This device name cannot be used because Apple Mobile Device Service is not running “.

  • Close iTunes and Disconnect iPhone from Computer.
  • Call the “Run” window, enter the command below in it and run it by pressing “OK” or “Enter”.

Find the service with the name “Apple Mobile Device Service” in the list that opens, right-click on it and select “Properties”.

While in the “General” tab, in the “Startup type” drop-down list, select “Automatic”.

Click “Stop” and then “Start” the service, then use the “Apply” and “OK” buttons to confirm one by one. Close the window.

Restart your computer, connect your iPhone to it, and check if iTunes can see it. With a high degree of probability, the problem under consideration should be eliminated.

Preparing to resolve the conflict with security software An error in the Apple Mobile Device driver may be caused by a conflict between iTunes and the security software installed on the computer. antivirus and / or firewall, both third-party and standard. To eliminate it, you will need to do the following:

Note: The recommendations below should also be followed if the Apple Mobile Device Service could not be restarted or did not give a positive result.

Log in with an administrator account.

Read more: How to log in to Windows as an administrator
Make sure your computer has the latest version of iTunes and Windows. Both actions have already been discussed by us above.

Check for antivirus updates and, if available, install them.

  • Restart your computer and go to the next step.
  • Resolving an Anti-Malware Conflict Before proceeding with the instructions below, temporarily disable your antivirus software. Connect your iPhone to your computer and check if it shows up in iTunes. Even if this does not happen, without turning on the antivirus, proceed with the following steps.

      Open the system firewall. The easiest way to do this is through the “Run” window, in which you need to enter the following command.

    On the sidebar of the snap-in that opens, click the link “Allow interaction with an application or component in Windows Firewall”.

    In the list of “Allowed programs and components” find Bonjour Service and make sure there is a check mark next to this name in the “Private” checkbox. Next, find iTunes (or iTunes.MSI). both checkboxes must be checked for it.

    If you do not see one or both programs in this list, use the “Allow another application” button located below.

  • Click Browse and navigate to one of the following locations, depending on which program you want to add.
  • C: \ Program Files \ iTunes \
  • C: \ Program Files \ Bonjour \
  • Select the executable file of the application. iTunes or Bonjour, respectively. Click “Open”.

    Fix for iTunes Doesn’t Detect or Recognizing iPhone iPad iPod! (WINDOWS)

    Return to the “Allowed Programs” window and follow the steps in the current instruction, then click “OK” and close the firewall.

    Reboot the PC, then reinstall or update the driver using the instructions from the previous part of the article. “Reason 7”.

    If the culprit of the problem in question was the Apple Mobile Device driver or the service of the same name, it will definitely be eliminated, which means that iTunes will see the iPhone.

    Lack of trust between devices

    In order for the computer, and with it iTunes, to recognize the iPhone, trust must be established between the devices. in fact, this is the pairing permission, the request for which appears when you first connect.

    • Disconnect iPhone from PC and then reconnect it. Launch iTunes.
    • In the window with a notification that will appear in the program, click “Continue”.

    Unlock the phone screen (perhaps only after that the computer will see it, and a message from the previous step will appear in iTunes), in the window with the question, tap “Trust”, and then enter the security code-password.

    After completing these steps, iTunes should see the iPhone, and you can work with it, but if this does not happen, move on.

    Apple Mobile Device USB Driver

    If in the list of “USB Controllers” the driver is displayed exactly under the name indicated in the subtitle and with a standard icon, as shown in the image below, then there are no problems with it. You can skip straight to the last part of the article.

    iTunes from Microsoft Store

    • Disconnect iPhone from computer and close iTunes.
    • Unlock your device and reconnect it to your PC. If the program starts spontaneously, close it.
  • Right click on the Start menu and select Device Manager. How to open Device Manager on a Windows computer
  • Expand the section “Portable Devices” and, guided by the name, find your phone there. Right-click on this element and select “Update driver”.
  • In the window that appears, use the option “Automatic driver search”.

    Wait until the procedure for searching, downloading and installing software is completed.

    Note: If the notification shown in the image above appears, then the correct drivers have already been installed.

    Click on the “Check for Updates” button, and if any are found, download and install them.

    Reconnect your device, launch iTunes and check for the problem. Most likely, it will be eliminated.

    “Unknown device”

    If the Apple Mobile Device USB Driver is not listed or appears as Unknown Device, you must use a different Lightning-to-USB cable or connect your iPhone to a different computer, if available. If the problem persists on another PC, contact Support Apple using the link below or a separate application available in the App Store.

    Apple Product Support Page Download Apple Support App

    ITunes crash

    The likely culprit is sometimes not a device or outdated software, but a malfunction of the latter. For example, iTunes can be damaged due to an incorrect installation or update, too diligent cleaning of the system from garbage, virus infection, and a number of other reasons. The easiest way to eliminate them is by reinstalling the program. we previously wrote about the correct implementation of this procedure in separate articles.

    Read more: How to completely uninstall and reinstall iTunes

    iTunes from Apple website

    • Disconnect iPhone from PC and close iTunes.
    • Unlock your phone screen and reconnect it to your computer. If iTunes opens, close it.

    How to solve iPhone can’t connect to iTunes (2020)

    Call the “Run” window by pressing the “WinR” keys, enter the command below and press “OK” or “Enter”.

    % ProgramFiles% \ Common Files \ Apple \ Mobile Device Support \ Drivers How to open Run on a Windows computer
    Find a file named usbaapl64.inf (for 64-bit OS / version of the program) or usbaapl.inf (for 32-bit) and has the type “Installation Information”. Right-click on it and select “Install”.

    Tip: To see the file type, change the view of items in the folder to “Table”.

    Disconnect iPhone from PC again, restart last.

    After the system starts, reconnect your phone to your computer and check if it shows up in iTunes.


    The Lightning-to-USB cable is the first thing to look out for when iTunes can’t see the iPhone. Apple mobile devices are extremely sensitive to accessories, so if a non-original, cheap wire from an unknown manufacturer is used to connect to a computer, its correct operation cannot be guaranteed. However, the problem under consideration may well arise with branded products. cables wear out and become damaged over time, and it is not always possible to notice this visually. Therefore, first of all, it is necessary to check its condition and, if possible, use another.

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