iPhone 11 does not connect to iTunes on Mac? How to fix it

Some iPhone 11, iPhone 11 Pro and iPhone 11 Pro Max owners have found that iTunes can’t see their smartphones when they connect to their Mac. On startup, iTunes program does not detect iPhone 11 and iPhone 11 Pro, and nothing happens. Unable to sync, backup, etc.п.

In this article, we’ll tell you how you can fix this problem. The instructions are for iTunes in MacOS Mojave and MacOS High Sierra. MacOS Catalina and newer doesn’t have this problem because it no longer has iTunes.

iPhone Not Showing Up in iTunes? Here is the Fix (6 Ways)

Not visible in Windows 7, 8, 10

If your PC can’t see your iPad and it has one of these Windows versions installed, it is most likely due to a driver conflict. This can be fixed in a few steps:

  • Find your iPad in Device Manager.
  • Right-click on it, select “Update”.
  • You can also install the necessary software from the disk.
  • Re-connect your gadget to PC after installation.
  • Check that it works correctly.

Another way to fix the defect (if the Apple Mobile Device service doesn’t work):

  • Find the service you need in the search box.
  • Choose the stop function or automatic mode.
  • Restart the Apple Mobile Device.
  • Connect your iPad.

Sometimes (for example, if the device has been hacked), you need to reset it completely through a hard reset and reinstall iTunes. Resetting is done by pressing the “Home” key and the on/off buttons at the same time. You must download iTunes from Apple’s website or install it from the disk.

Important! When using a pirated copy of the OS or improperly installing it, conflicts with the connected hardware are almost inevitable. To avoid them, trust the installation and setup of Windows 7, 8, 10 to a professional. Only use licensed software.

Oddly enough, the most common reasons why your computer won’t connect to your iPhone or iPad today have to do with hardware. This is why a visual inspection is needed first.

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Checking iPhone Ports

First, you need to clean all the sockets and nanoUSBs of debris if you see that they are dirty. Sometimes tiny dust particles are the only thing preventing iTunes from working. Make sure that the ports in your computer and smartphone are clean, then try to connect again.

Next, examine the cable. If there is something wrong with your Lightning used to connect your iPhone or iPad, you may experience interruptions while iTunes is running. The problem will be eliminated if you connect the device to your computer with a spare wire.

Finally you should check the ports themselves. It is possible that one or more of the jacks in your computer is damaged. Plug the cable into a different USB port than the one you normally use. Be sure to try connecting your iPhone or iPad directly to your computer without using a USB hub.

  • Well, in the beginning it is worth rebooting both devices sometimes helps.
  • Do not use adapters, USB hubs. Extension cords and other accessories for USB ports. Connect the cable directly to the USB connector on the motherboard.
  • Preferably the cable is the original one. Check the cable for continuity. Use a different cable if available.
  • Checking the Lightning port itself for contamination and integrity.
  • Try different USB ports, preferably USB 2.0
  • Disable antivirus, firewalls and USB port scanners.
  • If any operating system restore points are available, restore to the nearest restore point. Press Windows R opens “Run” window, type rstrui.The restore window will appear.
  • Try to connect to another computer.
  • Uninstall iTunes and download it from the official Apple website.
  • If you see “Trust this computer” warning, unlock device and click “Trust”.

Check in the Device Manager if the Apple Mobile USB Driver is installed. To open the Device Manager, follow these steps.

  • Press the Windows R key, the “Run” window will open.
  • In the “Run” window enter devmgmt.msc and then click “OK.”. This will open the Device Manager.
  • Find and expand USB Controllers.
  • Look for the following Apple Mobile Device USB Driver
  • Then right-click on it and click “Disconnect” then click again on the “Run” will try to connect to iTunes
  • If it did not work, then click again and select “Delete” a window will appear there put a checkmark “remove driver programs for this device” after removing click “Update Device Manager” the system itself will reinstall the drivers and then try to connect.
  • There is another way to remove iTunes and then uninstall the drivers as in the previous method, and do not refresh the device manager and do not close the window, and immediately put iTunes through it installed the necessary drivers.
  • You can also try “Update Driver. To do it right click on Apple Mobile Device USB Driver and choose update drivers
  • You can do the above-mentioned manipulations with the Apple iPhone item in the Personal Devices section as well
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Drivers not installed correctly

Sometimes the smartphone does not connect due to incorrectly installed drivers. The problem can be solved by performing an update yourself. Here’s how it works:

  • Find “My Computer”, click on the properties. Start the Device Manager.
  • Find your Apple gadget. Right-click, select “Driver Update”.
  • Start searching for drivers on your PC. You will need to select the file from the list of utilities. In your case it is Program Files/Common Files/Apple/Mobile Device Support/Drivers directory. Need to find a file called “usbaapl”.
  • Clicking “Next” will start the download. Try to synchronize again.

How to fix iPhone without connecting to iTunes

iTunes. A useful utility for iPhone users. You can purchase videos and music, back up your iPhone, restore your iPhone from an iTunes backup, and troubleshoot.

However, if your iPhone won’t connect to iTunes any of these features are unavailable. It’s not really a new problem. But still many people ask what they can do to fix this problem on social media and forums.

There may be a log of factors why this problem occurs. Sometimes just restarting iTunes can solve the problem. In the other case, you’ll have to perform complicated troubleshooting.

In any case, you can learn how to get rid of your iPhone connection problem with iTunes in the tutorial below.

itunes, iphone

Tips for iTunes not recognizing your iPhone

To prevent iTunes from recognizing your iPhone next time, follow the tips below.

Always use the original accessories. A third-party USB cable can lead to many problems, such as data loss and hardware damage. So it’s better to use Apple’s original Lightning cable.

Clean the Lightning ports regularly. Both the Lightning port on the iPhone and the USB port on the computer are open and easily accumulate dust. This can lead to poor contact. You can use a Q-Tip or hair dryer to clean the ports.

Update iTunes and iPhone. Outdated software is another common factor that makes iTunes not work properly.

Suspend the security of the software. Some security software blocks the iPhone from detecting iTunes, so you must log out of it when you connect your iPhone to iTunes.

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Using iOS Data Backup Restore, you can safely retrieve and restore data from iTunes backups with a single click. Also, you won’t have an iOS system error, such as I can’t restore my iPad anymore.

Update iTunes

iTunes is a capricious program, it often crashes and needs to be periodically updated, or better yet, uninstalled and reinstalled, but you can download it for free from the Apple Store for PCs and laptops.

If the iPhone does not connect to iTunes and it is suspected that an update is required, the following steps should be taken:

  • Launch the program, log in if necessary or recover your Apple ID password, then go to the “Help” section in the top horizontal menu by left-clicking on it.
  • If the new iTunes is available, a window will appear at the end of the check with the appropriate notification. Here the user should click on “Download” or “Don’t Download” if they plan to connect the iPhone to iTunes later.
  • To avoid performing the described manipulations manually in the future, it is highly recommended to set the automatic update time. You can do this by going to the “Settings” subsection of the “Edit” section

Tip: In Windows XP and 7 it makes sense to restart your computer before reconnecting your iPhone to iTunes. then the changes you made in the installer will definitely take effect.

itunes, iphone

What to do if the computer can’t see your iPhone via USB

The functionality of the devices from Apple is really huge, but to feel all the “power” and capabilities of these devices, you can only use a separate tool, the iTunes program, which allows you to copy information, create backups, manage applications and disk space, synchronize, transfer music, photos, documents, and other files. All in all it seems to be simple, but some users have numerous problems when connecting their iPhone to the computer.

Actually in this article we have considered all possible reasons why your iPhone is not detected on the computer. We recommend checking all the options, starting with the very first one, and until the problem is found.

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