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Apple iOS 7 doesn’t trust my computer. Problems transferring photos from iPhone

The new iOS 7 firmware has many new convenient features, but after the update, there are some incomprehensible innovations. For example, the new Control Center saves time on very frequently used tasks, the updated multitasking has become more convenient and allows you to close several applications at once. We studied all these innovations without connecting the iPhone to the computer. But after taking a lot of photos using the Camera application, and taking a couple of dozen screenshots, we decided to throw the whole thing into a computer. Anyone who has been reading iBobra for a long time already knows how to transfer a photo from an iPhone to a computer.

After connecting the iPhone to a computer with the Windows operating system installed, we started My computer as usual, but the phone did not appear among the local drives, for some reason the computer did not see the iPhone, we connected the device to the laptop, which the iPhone saw, but for some reason refused to show photos Alternatively, we tried right-clicking on the device and choosing. Get pictures, to which the iPhone said something like “You are not supposed to.” I already wanted to use i-FunBox. It turned out that iOS 7 introduced the function of trust between the iPhone (iPad) and the computer. When we took the iPhone connected to the computer and unlocked it, then a question appeared on the screen:

Trust this computer? Your settings and data will be available from this computer when you connect to it.

We clicked Trust and the photos became available for transferring from iPhone to computer. Launched My Computer again, where the iPhone appeared:

If the computer does not see the photo in the Apple iPhone, then click the Trust or Update button

We go into the iPhone, and again there are no photos, we right-click, select. Refresh, the photos appear, and now we can copy them from the iPhone to the computer.

I was hoping that the iPhone would no longer ask permission to trust my computer, but now every day, connecting the phone to the PC, it constantly asks this question. By clicking. Trust, iPhone sometimes does not appear in My Computer, disconnecting-enabling the USB cable helps. Sometimes, instead of answering this question, I just unplug the cable and plug it back in. Personally, I don’t need this annoying trust regime. And from the point of view of security, it is stupid, unless of course the iPhone has a password.

How to Fix iPhone or iPad Not Showing/Empty in Windows 10/8/7

It would be necessary to add the ability to disable it in Settings, otherwise side effects are already encountered in the practice of operating iPhone users.

For example, if during operation or experiments a failure occurred and the phone stopped starting, then some users cannot enter the iPhone into DFU mode, and the iTunes program displays:

The iPhone was not configured to trust this computer, in order to sync with this computer or manage materials from it, click on the iPhone button. Trust

But there is no way to press the button, since the iPhone does not start, such unpleasant moments are found in the iOS 7 firmware, let’s hope that in future versions of iOS such inconveniences will be solved by the developers.

Fixing Empty Internal Storage or DCIM Folder on iPhone

If the reason is not in the locked iPhone, as described in the previous paragraph, the next most likely reason that the DCIM or Internal Storage folder is empty is that the iPhone does not “trust” the current computer.

Typically, when you connect your iPhone to your computer for the first time, your phone will prompt you whether to trust this computer (if iTunes is installed on your computer) or “Allow the device to access photos and videos.” If we allow access, then the contents of the memory (not all, but only photos and videos in DCIM) are displayed. If you click “Deny”. we get “This folder is empty” in the explorer.

Typically, if you reconnect iPhone, this message appears again and you have the option to allow access and see the data. However, if it doesn’t, the prompt appearance can be returned using the following steps:

  • Disconnect your iPhone from your computer or laptop.
  • On your phone, go to Settings. General. Reset. Reset Geo-Settings (in fact, the privacy settings will also be reset, and your data will not be affected).
  • An optional item, but more reliable with it. restart your iPhone (hold the power button, turn it off, and after turning it off, turn it on again).
  • Reconnect your iPhone to the computer, the screen should ask for access to data or trust the computer. allow access.

As a result, you will have access to the Internal Storage and DCIM folders and they will contain your photos and videos.

How To Fix iPhone DCIM Folder Not Showing Up or Empty On Windows 10 PC

If you have iTunes installed on your computer, you can also use the following method:

  • Connect iPhone to computer with cable.
  • Launch iTunes on your computer and from the menu select “Account”. “Authorization”. “Authorize this computer”.
  • Enter your Apple username and password If you want to be able to open photos and videos from iPhone on your computer when the screen is locked, go to Settings. Touch ID and passcode and in the “Access with screen lock” enable the item “USB accessories”.

On the Internet, many users ask the question why the computer does not see the iPhone via USB and they are unable to sync their smartphones. Over the years, a significant knowledge base has accumulated that helps to make iPhone, iPad and iPod touch devices friends with computers on Windows 8, 7, Vista, Windows XP and Windows 10. Below we will describe how to solve the problem.

Installing iOS drivers without iTunes

Many people find iTunes cumbersome and inconvenient. Therefore, there is a tool to install iOS drivers on a computer without iTunes that helps to recognize an iPhone in a few minutes. CopyTrans Drivers Installer installs drivers automatically.

We explain why the computer does not see the iPhone via USB and how to fix it

The first steps

You need to start with the simplest steps before looking for deeper sources of the problem:

  • disconnect iPhone and restart your computer;
  • restart your iPhone;
  • make sure Windows is updated to the latest version;
  • close all programs running on the computer;
  • temporarily disable antivirus and firewall. they can block communication between the computer and the iPhone;
  • check the USB cable for damage;
  • use original Apple cables; options from third-party manufacturers may be cheaper, but of lower quality;
  • try using a different USB cable;
  • make sure there is no dirt or damage on the USB ports on your computer and iPhone;
  • if the automatic locking of the smartphone is active, unlock it with a password;
  • make sure the iPhone is displaying the home screen;
  • reconnect iPhone to computer with USB cable;
  • do not use external USB hubs, but connect the iPhone directly to the computer’s built-in port;
  • if you have a desktop PC, connect the iPhone to the USB slot on the motherboard;
  • if the iPhone shows a dialog box, select Trust Computer;
  • give the computer a few minutes to recognize the connected smartphone;
  • open “My Computer” and make sure that the connected device appears as an iPhone, iPad or iPod touch, and not as a folder with an iPhone icon.
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The computer does not see the phone files via USB but is charging

Good day. Friends. The computer does not see the phone files via USB, what should I do in this case? Nowadays, many users have quite high Internet connection speeds. Therefore, people quite often connect the phone to the computer using the USB port.

Basically, they do this to transfer photos, various clips, video, audio files or start distributing the Internet. Also, it is recommended to transfer files to your computer when your phone is filled with various video or photo files with an internal or external drive. It shouldn’t be clogged. In this case, the smartphone may start to slow down and glitch. His memory must be at least 20% free. Therefore, it is recommended to transfer unnecessary files to your computer.

In most cases, connecting your phone to your computer goes smoothly. But, there are cases when the computer sees the phone, but its files are not. Or, he does not see either the phone or the files. If this happened, it means that you did not take into account something when connecting your smartphone to a PC. What to do in this case? Let’s figure it out in practice.

What to do in this case? So, let’s start analyzing the error:

  • First you need to go to the “Settings” tab;
  • In this menu, we need to go down to find the function “Special. Capabilities”;
  • We pass on this command, and we need to find the tab “For developers”;
  • We tap on this command, and a new window opens. In this window, pay attention to the item “Debugging via USB”. At this time, we connect our mobile device to the computer;
  • Our gadget is connected to a computer like a camera. In other words, the computer perceived the phone as a camera, that is, it was wrong;
  • If we now look at the computer itself, we will not see our mobile gadget;
  • To eliminate this error, go to the smartphone along the path that we went through, and move the “Debugging via USB” slider;
  • Next, a window pops up where they explain to us what this function is for on the phone. We read it and click “Yes”;
  • Now let’s see what we do on the computer itself. As you can see, we can clearly see the connected phone;
  • Let’s click on this phone disk icon, and its files become visible to us;
  • The pictures file in translation means pictures. In other words, your photos and other images are in this file;
  • Also, have you looked at your phone’s manual well? Is it possible that the USB input is present on your phone not for connecting to a computer, but for charging? I advise you to look!

We’ve done our job. In other words, we fixed the error: the computer does not see the phone files via USB. Now we can easily exchange the necessary files with the computer. That is, you simply transfer unnecessary photos to your computer from your phone and free up the internal disk. Success!

How to Transfer Files from iPhone to Computer via USB?

You must have an updated version of iTunes. Just click a button and open iTunes on your computer. You should now connect your iPhone to your computer using a USB cable. On the left side of the window, you can see the icon in the mobile image.

How to Transfer Photos from iPhone to Windows Computer?

Importing photos to a Windows computer requires iTunes 12.5.1 or later. Connect your iPhone, iPad, or iPod touch to your Windows computer with a USB cable. If prompted, unlock your iOS device with a passcode.

How to connect iPhone to car via USB?

Connecting using a USB cable

  • Restart the device and the car’s on-board computer.
  • Unlock iPhone and open the Home screen.
  • Try connecting with a different cable or USB port, if possible.
  • Inspect the charging port for dirt or damage.
  • Update your device.

What to do if Windows does not see the iPhone?

What to do if Windows does not see your iOS device

  • Open “Control Panel” “Device Manager”.
  • Unlock your iOS device and connect it to your computer.
  • Find a universal serial bus controller.
  • Right click on the connected device and select “Update Driver”.
  • Select “Find a driver on this computer”.

How to connect iPhone to computer with broken screen?

Connect the Lightning port from your iPhone to USB to your computer. In QuickTime, choose File → New Video Recording, but don’t start recording. Next to the record button, click the down arrow button, then select your iPhone. This will bring the iPhone display screen to your Mac in QuickTime.

Why Can’t I Connect iPhone to Computer?

Reasons why iPhone won’t connect to computer

Physical damage to the lightning connector; Using a third party cable; Defective built-in USB ports; Using an older version of iTunes.

On a Windows PC

Follow these steps to reinstall the Apple Mobile Device USB Driver.

  • Disconnect your device from your computer.
  • Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect the device. If iTunes opens, close it.
  • Press and hold (or right-click) the Start button and then select Device Manager.
  • Find and expand the “Portable Devices” section.
  • Find your connected device (for example, Apple iPhone), right-click on its name and select “Update Driver”.
  • Select the option “Search automatically for updated drivers”.
  • After installing the software, go to Settings, Updates and Security, Windows Update, and check if there are any other updates available.
  • Open iTunes.

If you downloaded iTunes from the Apple website

Follow these steps to reinstall the Apple Mobile Device USB Driver.

  • Disconnect your device from your computer.
  • Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect the device. If iTunes opens, close it.
  • Press the Windows and R keys to open the Run window.
  • In the Run window enter:% ProgramFiles% Common FilesAppleMobile Device SupportDrivers
  • Click OK.
  • Right-click the usbaapl64.inf or usbaapl.inf file and select Install. Other files starting with usbaapl64 or usbaapl may be displayed. The file with the.inf extension should be installed. If you are not sure which file to install, right-click an empty area in the Explorer window, and then select View and Table in sequence to display the file types. You need to install a file of type “Information for installation”.
  • Disconnect the device from the computer, then restart the computer.
  • Reconnect your device and open iTunes.

If the computer does not recognize the connected device, an unknown error or error code 0xE may be displayed. In this case, follow these steps, trying to connect the device after each one.

  • Make sure your iOS or iPadOS device is unlocked and showing the Home screen.
  • Make sure your Mac or Windows computer has the latest software. If using iTunes, make sure the latest version is installed.
  • Make sure the device is turned on.
  • If the question “Trust this computer?” Appears, unlock the device and click “Trust”.
  • Disconnect all USB accessories from the computer except the device. Try connecting your device to other USB ports. Then try using a different Apple USB cable
  • Restart your computer.
  • Restarting the device:
  • iPhone
  • iPad
  • iPod touch
  • Try connecting your device to another computer. If you have the same problem on another computer, contact Support Apple.

See below for additional instructions on how to resolve this issue on both Mac and Windows computers.

Import photos using cloud services

An excellent alternative to the second method, because by using auxiliary cloud services, you can quickly throw a large number of photos from your iPhone to your computer. To do this, you need a good Internet connection, as well as a registered account in one or several services: Yandex.Disk, DropBox, Cloud. If the number of images is small, even email will do.

  • transfer photos from your iPhone to a file hosting service;
  • then download the downloaded files from a file hosting service, but only through a computer.

As you can see, copying photos from iPhone to computer is absolutely easy. With your hand filled, you can transfer footage in less than 5 minutes.

READ  Why there is no iPhone 9 and Windows 9

How to transfer photos from iPhone to computer via WI-FI?

In addition to connecting by wire, photo transfer can also be done wirelessly. Before starting the transfer, you will need to sync via Wi-Fi.

From a computer, you first need to connect the device using a cable and open iTunes. On the left side of the window, in the “Devices” block, select the iPhone or iPad for synchronization. In the “Overview” tab in the “Parameters” block, you will need to put a checkbox opposite “Synchronization. devices via Wi-Fi “. Now the gadget will automatically sync when it is on the same network with a computer with iTunes installed.

computer, does, files, iphone

Synchronization can be started from the phone via the device settings. To do this, in the “General” menu, you will need to select “Sync with iTunes via Wi-Fi”. The presence of synchronization is indicated by an icon in the phone’s tray. The device now appears as connected. Consequently, all actions on it can be performed in the same way as when connecting using a conventional cable. twisted pair.

Transferring images via iCloud

Check if you can use iCloud Music Library or My Photo Stream

If you’ve turned on iCloud Music Library on your Mac and iPhone, iPad, or iPod touch, your photos may already be on your computer.

You can go to iCloud.com and open the Photos app to view your entire library and select photos to import. If you haven’t turned on iCloud Music Library, try using My Photo Stream to access your photos on your computer.

If you are not using iCloud Music Library or My Photo Stream, try these steps.

  • Check connections and update software.
  • Try importing photos using a different Apple USB cable.
  • If the import still fails, update the software.
  • Download the latest iTunes.
  • Try to import photos again.

Transferring images via iCloud

Check if you can use iCloud Music Library or My Photo Stream

If you’ve turned on iCloud Music Library on your Mac and iPhone, iPad, or iPod touch, your photos may already be on your computer.

You can go to iCloud.com and open the Photos app to view your entire library and select photos to import. If you haven’t turned on iCloud Music Library, try using My Photo Stream to access your photos on your computer.

If you are not using iCloud Music Library or My Photo Stream, try these steps.

  • Check connections and update software.
  • Try importing photos using a different Apple USB cable.
  • If the import still fails, update the software.
  • Download the latest iTunes.
  • Try to import photos again.

Why the computer does not see the photo from the iPhone?

Your OS recognizes the iPhone just like a digital camera and can copy images from it just like a memory card.

  • After establishing a connection using a cable and after 5 seconds, as a rule, an automatic launch of the standard application “Image Capture” follows. If this does not happen, you can open it manually (located in the program section);
  • All images will be presented in the opened window of this utility. At the same time, copying them is quite simple: you need to select the necessary ones and transfer them to a specific folder.
  • We connect the gadget to the PC. In just 5 seconds, you will see an autoload pop-up window on the screen. If this does not happen, then you need to go to “My Computer” and open the iPhone as a Portable Device (for the seventh Windows) or as a camera, if you have WinXP;
  • Next, open the storage of the iPhone itself, and then go to the DCIM folder. Its contents are, as a rule, two or three folders, which contain photos and video files;
  • We find our photos and copy those that need to be uploaded to the computer;
  • Paste it into the folder previously created on the PC. After importing the files, you can unplug the cord from the computer.

Note. When the iPhone is connected to the computer for the first time, a message will appear on the iPhone screen with the question: “Trust this device?” Of course, if you want to transfer photos, then you need to select “trust”.

If you still can’t import photos to your computer, or your computer doesn’t recognize your iPhone, iPad, or iPod touch as a camera, follow these steps.

Try using a different computer

If the camera does not appear in Device Manager, check the health of your iOS device by connecting it to another computer. If the iOS device is recognized as a camera on another computer, contact Microsoft or other Windows support on your computer for help.

Apple iOS 7 doesn’t trust my computer. Problems transferring photos from iPhone

There is a cruel way if all attempts to enter a password have been exhausted and there is no computer that your iPhone would “trust”.

  • Connect iPhone to computer using the USB cable that comes with the standard kit.
  • Apple iPhone will appear among all devices, a personal computer will recognize it as a digital camera.
  • To access the Lockdown folder, run the Finder program in Mac OS. In other operating systems, the window of trust in iPhone, iPad and iPod touch is invoked by clearing the Lockdown folder on the computer.
  • After “trusting” on the computer, iTunes sees the iPhone.
  • You must wait for the computer to detect the digital camera. Then you need to go into the device, select the photos, copy them to the clipboard and move them to a folder on your computer. Using iTunes, you can transfer not only photos to your computer, but also music, ringtones, videos and much more. First, you need to connect your iPhone to your computer with a USD cable. When the computer beeps to notify that a new device is found, open iTunes.
  • If the iPhone is configured with email, then photos can be sent via e-mail, and then transferred to a computer. You can transfer photos without connecting a USB cable to your computer; this can be easily done through the shared folder of the Yandex cloud service.

How to transfer photos from iPhone to computer via WI-FI?

In addition to connecting by wire, photo transfer can also be done wirelessly. Before starting the transfer, you will need to sync via Wi-Fi.

From a computer, you first need to connect the device using a cable and open iTunes. On the left side of the window, in the “Devices” block, select the iPhone or iPad for synchronization. In the “Overview” tab in the “Parameters” block, you will need to put a checkbox opposite “Synchronization. devices via Wi-Fi “. Now the gadget will automatically sync when it is on the same network with a computer with iTunes installed.

Synchronization can be started from the phone via the device settings. To do this, in the “General” menu, you will need to select “Sync with iTunes via Wi-Fi”. The presence of synchronization is indicated by an icon in the phone’s tray. The device now appears as connected. Consequently, all actions on it can be performed in the same way as when connecting using a conventional cable. twisted pair.

Import photos using cloud services

An excellent alternative to the second method, because by using auxiliary cloud services, you can quickly throw a large number of photos from your iPhone to your computer. To do this, you need a good Internet connection, as well as a registered account in one or several services: Yandex.Disk, DropBox, Cloud. If the number of images is small, even email will do.

  • transfer photos from your iPhone to a file hosting service;
  • then download the downloaded files from a file hosting service, but only through a computer.

As you can see, copying photos from iPhone to computer is absolutely easy. With your hand filled, you can transfer footage in less than 5 minutes.

6 Responses to Windows 7 not seeing photos and videos on iPhone

But it didn’t help me! Maybe there is another solution! Thanks in advance! Duplicate the answer to my mail! If possible

And it didn’t help me either! Maybe there is another solution! Thanks in advance! Duplicate the answer to my mail!

Recently, a friend connected the iPhone 5s to a computer, but he rested and did not see the photo. Tragedy? Not.

If the laptop or computer is stubborn and does not see the photo, like the device itself, then the problem is most likely in the cable, connector of the computer or iPhone.

It’s easy to check. Just try to connect another cable or carrier (you can use another smartphone).

Also, the lack of a driver or incompatibility of standards can lead to this.

Why the computer does not see part or half of the photo from the iPhone

If you do not see pictures from iPhone in Stream or on Yandex disk on your computer, make sure you have an active Internet connection. Without the Internet, My Photo Stream or Yandex disk will not display photos.

READ  How to unlock iPhone without home button

Also check if there are any missing photos in the deleted album (in the trash) and make sure you sign in to iCloud with the correct Apple ID.

computer, does, files, iphone

WARNING: Photos or videos copied to your device using iTunes are not copied to the iCloud Picture Library, so you may not see half or part of it.

Your OS recognizes the iPhone just like a digital camera and can copy images from it just like a memory card.

  • After establishing a connection using a cable and after 5 seconds, as a rule, an automatic launch of the standard application “Image Capture” follows. If this does not happen, you can open it manually (located in the program section);
  • All images will be presented in the opened window of this utility. At the same time, copying them is quite simple: you need to select the necessary ones and transfer them to a specific folder.
  • We connect the gadget to the PC. In just 5 seconds, you will see an autoload pop-up window on the screen. If this does not happen, then you need to go to “My Computer” and open the iPhone as a Portable Device (for the seventh Windows) or as a camera, if you have WinXP;
  • Next, open the storage of the iPhone itself, and then go to the DCIM folder. Its contents are, as a rule, two or three folders, which contain photos and video files;
  • We find our photos and copy those that need to be uploaded to the computer;
  • Paste it into the folder previously created on the PC. After importing the files, you can unplug the cord from the computer.

Note. When the iPhone is connected to the computer for the first time, a message will appear on the iPhone screen with the question: “Trust this device?” Of course, if you want to transfer photos, then you need to select “trust”.

If you still can’t import photos to your computer, or your computer doesn’t recognize your iPhone, iPad, or iPod touch as a camera, follow these steps.

Transferring images via iCloud

Check if you can use iCloud Music Library or My Photo Stream

If you’ve turned on iCloud Music Library on your Mac and iPhone, iPad, or iPod touch, your photos may already be on your computer.

You can go to iCloud.com and open the Photos app to view your entire library and select photos to import. If you haven’t turned on iCloud Music Library, try using My Photo Stream to access your photos on your computer.

If you are not using iCloud Music Library or My Photo Stream, try these steps.

  • Check connections and update software.
  • Try importing photos using a different Apple USB cable.
  • If the import still fails, update the software.
  • Download the latest iTunes.
  • Try to import photos again.

How to transfer photos from iPhone to computer via WI-FI?

In addition to connecting by wire, photo transfer can also be done wirelessly. Before starting the transfer, you will need to sync via Wi-Fi.

From a computer, you first need to connect the device using a cable and open iTunes. On the left side of the window, in the “Devices” block, select the iPhone or iPad for synchronization. In the “Overview” tab in the “Parameters” block, you will need to put a checkbox opposite “Synchronization. devices via Wi-Fi “. Now the gadget will automatically sync when it is on the same network with a computer with iTunes installed.

Synchronization can be started from the phone via the device settings. To do this, in the “General” menu, you will need to select “Sync with iTunes via Wi-Fi”. The presence of synchronization is indicated by an icon in the phone’s tray. The device now appears as connected. Consequently, all actions on it can be performed in the same way as when connecting using a conventional cable. twisted pair.

Try using a different computer

If the camera does not appear in Device Manager, check the health of your iOS device by connecting it to another computer. If the iOS device is recognized as a camera on another computer, contact Microsoft or other Windows support on your computer for help.

Apple iOS 7 doesn’t trust my computer. Problems transferring photos from iPhone

There is a cruel way if all attempts to enter a password have been exhausted and there is no computer that your iPhone would “trust”.

  • Connect iPhone to your computer using the USB cable that comes with the standard kit.
  • Apple iPhone will appear among all devices, a personal computer will recognize it as a digital camera.
  • To access the Lockdown folder, launch the Finder program in Mac OS. In other operating systems, the window of trust in iPhone, iPad and iPod touch is also invoked by clearing the Lockdown folder on the computer.
  • After “trusting” on the computer, iTunes sees the iPhone.
  • You must wait for the computer to detect the digital camera. Then you need to go into the device, select the photos, copy them to the clipboard and move them to a folder on your computer. Using iTunes, you can transfer not only photos to your computer, but also music, ringtones, videos and much more. First, you need to connect your iPhone to your computer with a USD cable. When the computer beeps to notify that a new device is found, open iTunes.
  • If email is configured on the iPhone, then photos can be sent via e-mail, and then transferred to a computer. You can transfer photos without connecting a USB cable to your computer; this can be easily done through the shared folder of the Yandex cloud service.

Check Apple Mobile Support.

When iTunes for Windows is installed, a plug-in called Apple Mobile Device Support is loaded with it. Follow these steps to check for the presence of this program:

  • Open “Search” (in the upper right corner in Windows 8/9, lower left in Windows 10) and search by typing in the window. “control panel”.
  • Find and make sure Apple Mobile Device Support is installed.
  • If you do not find Apple Mobile Device Support in the list of installed programs, then you need to reinstall iTunes for Windows.

Troubleshoot iTunes for Windows if your computer can’t see your iPhone.

If you have a Windows computer and it does not see the Apple device connected to it, then follow these steps:

  • Turn off your computer and iOS device, then turn them back on.
  • Update iTunes on Windows PC. Open iTunes and select: “Help” “Updates”.
  • While connecting, be attentive to all dialog boxes in Windows. Especially when the system asks you whether to trust the connected device.
  • If the “Trust this computer?” Window appears repeatedly on the iPhone screen, then you need to install the latest version of iTunes for Windows.

Check iPhone connection to PC or Mac.

Before sinning on devices and software, first make sure that the reason is not in the cable. Quick steps to check a wire:

  • Check that the USB cable is securely connected to your iOS device and to your computer.
  • Try using a different USB port on your Mac or PC and see the result.
  • Check the Lightning port (or 30-pin connector) on your device for debris. Sometimes, dust, other contaminants get into the slot and on the contacts, which prevents the device from connecting.
  • Try using a different USB cable.

What to do if your computer can’t see your iPhone?

Sometimes, connecting the iPhone to the computer, nothing happens: the icon does not appear, there are no windows on the screen. What to do in such cases, and how to make iTunes recognize and see the device?

Apple uses iTunes in its ecosystem to manage all of its iOS devices. Thus, you can solve various tasks: updating and restoring any software, transferring your photo and video files, making purchases, etc. But what if iTunes doesn’t recognize your iPhone?

Troubleshoot iTunes for Mac if your computer can’t see your iPhone.

This is less likely, but if, suddenly, your Mac could not recognize / see the iPhone device. In this case, for self-troubleshooting, we recommend the following, simple steps:

  • As above, check the USB connection: check the connector for dust, try a different USB port or a different USB cable.
  • Reboot your smartphone.
  • Reboot Mac.
  • Check for iTunes software updates on Mac.

If you have any questions, or want to get more detailed advice, write to us in social networks, or call:

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